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Customer Service Specialist

2 weeks ago


Carlsbad, United States Express Full time

Job Description: We are seeking a highly motivated and detail-oriented Sales Associate to join our team at Express. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with inventory management.

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Duties and Responsibilities: • Provide excellent customer service, responding to customer inquiries and resolving issues promptly • Maintain a thorough knowledge of our products and services to answer customer questions and recommend items • Process transactions accurately and efficiently, including handling cash, credit card payments, and returns • Assist with inventory management, including receiving shipments, stocking shelves, and maintaining visual displays • Participate in visual merchandising and store displays to create an inviting and engaging store environment • Collaborate with colleagues to achieve sales goals and provide excellent customer service • Adhere to company policies and procedures, including security protocols and cash handling procedures

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Requirements: • High school diploma or equivalent required; some college education preferred • 1-2 years of retail sales experience, preferably in a fast-paced environment • Excellent communication and interpersonal skills • Ability to work in a team environment • Basic math skills and accuracy when handling cash and credit transactions • Familiarity with retail systems and technology