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Boston, United States Boston Children's Hospital Full timeSchedule: 3-11:30pm M-FThis role requires a 2 hour unpaid shadow during interview process . Th interview will be during the day, during the week This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...
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Boston, United States Boston Children's Hospital Full timeJob Posting DescriptionTentative Schedule: 3:00pm-11:30pm rotating schedule includes holidays and every other weekend. 32 hours a week.Please note you will have to train for 40 hour a week for 6 weeks before going into your regularly scheduled shift. $1,500 sign-on bonus (terms/taxes apply). Emergency Department - Patient Experience Representative ...
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Boston, United States Boston Children's Hospital Full timePlease note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnight shift. Rotating shift 3:00pm-11:30pm $2,000 sign-on bonus (terms/taxes apply). Emergency Department Providing positive and effective customer service that supports departmental and hospital administrative operations. Scheduling patient...
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Boston, United States Boston Children's Hospital Full timePlease note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnight shift. Rotating shift 3:00pm-11:30pm $2,000 sign-on bonus (terms/taxes apply).Emergency DepartmentProviding positive and effective customer service that supports departmental and hospital administrative operations.Scheduling patient...
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Boston, United States Boston Children's Hospital Full timeSchedule: 3-11:30pm M-FThis role requires a 2 hour unpaid shadow during interview process . Th interview will be during the day, during the week This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...
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Boston, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
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Patient Experience Representative
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Boston, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
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Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview processThis Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to...
-
Boston, United States Boston Children's Hospital Full timeThis role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Boston, United States Boston Children's Hospital Full timeJob Posting Description This role requires a 2 hour unpaid shadow as part of the interview process This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining...
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Patient Experience Rep
4 weeks ago
Boston, United States Boston Children's Hospital Full timeJob Summary Rotating evening shift 3pm-11:30pm Please note there is a 6 week/40 hours a week training commitment including day/evening training is required before you go into your evening shift. Emergency Department $2,000 sign-on bonus (terms/taxes apply) Providing positive and effective customer service that supports departmental and hospital operations....
Patient Experience Rep- Surgical Unit: Every other weekend 3-11:30pm
2 months ago
Looking for: Every other Sat & Sun (3pm-11:30pm) + Every other Holiday coverage
This Patient Experience Representative is 100% in office and will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- Admin Support for Admissions, Discharges, and Transfers
- Reconciliation of Patient Charts during admissions and discharges
- Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.
To qualify, you must have:
- A high school level of education, Bachelor's Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
