Customer Service Representative-Northern Illinois
3 weeks ago
Overview A-Action Pest Control , in partnership with OPC Pest Services , is rapidly expanding and if you're looking for competitive wages with a stress-free work environment, we have amazing job opportunities with full-time employment all year round Now hiring for Customer Service Representatives at our Antioch, IL office. Starting wage $15-$17/hr as you begin your career with us We Offer… Pay range offered for this role is $31,200 to $42,000 annually; Comprehensive benefits package including low cost Anthem medical, dental, vision insurances, free $15,000 term life insurance policy and employer-provided short term disability policy; 401(k) plan with company match, Rollins employee stock purchase plan (ROL); Six paid holidays a year, and a generous PTO (paid time off) program--earn 15 days PTO your first year; Perkspot company discount program; Continuous training and education through our in-house training sessions as well as outside seminars; An energizing team of professionals to enjoy the workday; …And serve as a key member of the branch team Our Core Values Be a P.E.S.T. Professional . . . Do your best to be the best Ethical . . . Do the right thing Selfless . . . Do more for others Teamwork . . . Do it for you, me & our Team Responsibilities Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sale inquiries, and communicate with our field operations. What You’ll Be Doing: Provide exceptional customer service and a quality experience to internal and external clients Prioritize, plan and complete daily tasks, special projects, and assignments Facilitate accounts receivable and collection efforts Manage administrative requests and tasks Provide proactive customer follow-up in a timely manner Deliver accurate service and promotional information Maintain accurate records utilizing customer service software applications Partner with management to manage expectations and meet deadlines Assist in scheduling of service routes Produce accurate and timely reports Ensure that work is complete and results are satisfactory Assist in training of new team members as requested/needed Demonstrate strong attention to detail and accuracy What We’re Looking For: We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this is the right career fit for you. Qualifications High school degree or equivalent Must be 18 years of age Excellent phone etiquette and friendly, professional demeanor Strong organizational skills and ability to manage multiple priorities, i.e. multi-task Knowledge of MS Office environment with Word, Excel, and Outlook proficiency Knowledge of customer service principles and best practices Excellent written and verbal communication Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers We require successful completion of background check and drug screen Apply today to become a P.E.S.T. with A-Action and OPC OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilities Employer. #J-18808-Ljbffr
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