Treatment Coordinator

2 weeks ago

Chicago, United States Orthodontic Experts Ltd Full time

Job Type Full-timeDescriptionAt Aligner Experts, our mission is to empower smiles and transform lives. We provide access to highly customizable treatment options backed by the most advanced technology and industry leading specialists. Our patients may take advantage of comprehensive aligner treatment to treat misaligned teeth or an uneven bite. They may also choose to make improvements in specific areas of their smile with our Touch Up or Refresh aligner treatments. As a Treatment Coordinator, you will be providing support to our patients in their orthodontic journey. You will be responsible for the efficient and profitable daily operation of our clinic that specializes in clear aligner products and ensure exceptional customer service, manage inventory, and meet sales targets. RequirementsTasks include but are not limited to: Welcome patients effectively to encourage discussion regarding starting aligner therapy. Conduct patient smile assessments and take full records including digital scans, simulations, X-rays and photographs. Consult with patients to understand their oral health history, concerns, and objectives. Explain the treatment plan, address patient concerns, and answer any questions. Maintain a high patient conversion rate and meet monthly office production and sales goals. Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements. Provide financial information, facilitate payment for products and services, and secure a financial commitment from the patient. Manage and maintain the payment options and policies for patients Perform follow up phone and video call on previous patients Perform Insurance Verification and explain benefits to patients Meet monthly production and collections and other business KPI's Manage the daily schedule and the dental monitoring portal Oversee administrative tasks include patient check-in and check-out, collecting PHI, patient registration, patient account management, and end-of-day account reconciliation. Manage multi-line phone systems for incoming, outgoing calls, and voicemails. Oversee the cleanliness and maintenance of the clinic Administer company policies and procedures including regulatory requirements such as Support the doctor before and during the consultations, ensuring that patient is offered the treatment options most beneficial to their goals. Complete quarterly operations checklist Maintain facilities, equipment, and supplies in accordance with hygiene, safety, and OSHA standards. Updating TC Spreadsheet on a daily basis. Participate in Marketing events In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks. Cash handling Other tasks as assigned Travel:Multi location travel required:West LoopOld TownLakeviewHours:Full-timeTuesday- Friday 10:00 am to 6:00 pmSaturdays 11:00 am to 5:00 pmBenefits:Monthly bonusesMedical, Dental, Vision, and Life InsuranceShort-Term DisabilityLong-Term DisabilityEmployee Assistance ProgramHealth Savings AccountDependent Care Account401(k) and matchingPaid Time OffIdentity Theft Protection - LifeLockMetLawPet Insurance. Salary Description $23-$26 Hourly

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