Current jobs related to MitigationContents Supervisor - Jacksonville - Paul Davis Company Owned Store

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Mitigation/Contents Supervisor

The Mitigation/Contents Supervisor works within our Emergency Services (Mitigation) Department, primarily responsible to ensure growth and development of the mitigation business, department, and staff. Coaching, teamwork, leadership and long-term business outlook are all elements of the role.

$27.00 - $34.00 per hour (BOE) + bonus opportunities

Medical, Dental, Vision & 401(k) benefits

Paid Holiday, Vacation & Sick Days

Company Cell Phone

Overtime available

Maternity, Paternity & Adoption Leave

Vehicle or Vehicle Allowance per company discretion

Advancement Opportunities

Paid IICRC certifications

Essential Duties/Responsibilities

Management and delegation of Mitigation Department staff

Train and coach Mitigation Department staff and (Technicians and Coordinators)

This role participates in an on-call rotation with all other office team members

Conduct quarterly performance reviews with staff

Participate in the hiring process

Approve hourly employees timecards on a weekly basis in Tsheets

Conduct monthly staff meetings

Responsible for Resource Management of the following:

Movement, care, and inventory of equipment in the warehouse and on jobsites

Tracking of assets (equipment)

Dispatching of Technicians

On Call Schedule

Vehicle Maintenance

Staffing needs

Complete scoping and data collection for Mitigation losses

Utilize MICA reporting and all other program software to improve our results.

Review estimates written by estimators

Communicate and negotiate with insurance carriers

Auditing of customer service complaints

Manage and exceed expectations for job profit

Ensure production meets the set Gross Profit goals

Monitor and address safety issues and practice safety practices including proper PPE

Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics

Marketing and sales of your company’s services to current and potential client base, insurance carriers, and industry professionals

Drive Emergency Services Sales Division

Attend industry related trainings

All other duties as assigned

Competency – Knowledge, Skills and Abilities:

Knowledge of Microsoft Office applications (Outlook, Word, Excel)

Extensive knowledge of estimation software

Extensive Knowledge of emergency services within the restoration industry

Customer Service Skills

Communication skills

Administration skills

Coaching and leadership skills

Effective meeting skills

Strategic Planning skills

Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, PDConnect, Contractor Connection, ADP,SharePoint, and One Drive

Ability to create documents and invoices

Ability to create estimates in our estimation software

Ability to answer and communicate with customers over the phone and face to face

Ability to work office equipment (fax, scanner, printer, phone system, computers)

Ability to work independently

Ability to coordinate multiple jobs within the same time frame

Ability to oversee a staff of up to twenty employees

Ability to pass and maintain a Valid Driver’s license and MVR check

Ability to pass and maintain a Criminal Background Check and mandated PA State Background Checks

Stress Management and Composure

Maintain a level of confidentiality

Required Education and Experience

High School Diploma or GED required

Two plus years’ experience in a Management or Leadership role within the Restoration Industry

Working knowledge of MICA, RMS and Water Mitigation tools

Experience with writing Emergency Services (Mitigation) estimates

Preferred Education and Experience

IICRC certifications

Physical Requirement

Must be able to stay in a stationary position up to 50% of the time

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

The person in this position needs to frequently move about client’s properties to complete estimates and oversee completion of jobs

Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.

Must be able to observe and perceive information on a computer and documents

Must be able to communicate and converse with customers and staff over the phone and face to face

Occasionally will lift up to 50lbs

Ability to safely operate a company vehicle

Work Environment

The employee will be working indoors and outdoors. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office. The employee will be exposed to extreme heat and cold weather due to outdoor temperatures. The employee may be required to use a respirator for safety.

Travel

This position will require up to 90% local travel to jobs sites (as needed).

Reasonable Accommodation for Disability

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.

Disclaimer:

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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