IT Specialist
4 weeks ago
About the job IT Specialist
Job Description
The Tech will be responsible for the following:
- Provide technical support to end users, including resolving issues with hardware, software, networking, and other devices.
- Troubleshoot and resolve network and computer-related issues.
- Perform hardware and software upgrades and repairs.
- Perform system upgrades and manage system configuration.
- Troubleshoot network security issues.
- Identify and resolve network performance issues.
- Perform network maintenance tasks including but not limited to: IP routing, DHCP, DNS, WAN connectivity, WIFI configuration, etc..
- Manage and troubleshoot network security issues.
- Identify and resolve problems with server environments such as: hardware, software, networking, backups, etc..
- Identify and implement best practices for IT systems management.
- Provide end user support via phone or chat as needed.
- Other duties as assigned.
- Bachelor's degree in Computer Science or equivalent work experience required. A strong technical background is preferred but not required. A strong background in Networking is also preferred but not required.
- Strong troubleshooting skills with the ability to identify root cause of problems and resolve them quickly are required. A strong understanding of Windows Server/Windows Operating System/Microsoft Office Suite is required along with the ability to install/configure software on computers is preferred but not required.
- Must be able to pass a drug test upon hire and random drug testing on a regular basis as well as drug screening at least yearly (optional).
Job Type: Full-time
Schedule:
- 8-hour shift
- IT governance: 5 years (Preferred)
- Confidential (Preferred)
Work Location: Remote
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