Desktop Support Technician

3 weeks ago

Pascagoula, United States Cynet Systems Full time
Job Description:

Responsibilities:
  • Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevrons Workforce Enablement products.
  • Responsible for deploying new PC & other hardware devices to end users.
  • Ensure on time updating of Inventory Management System.
  • Prepare end of life devices to be recycled.
  • Ensures consistent processes, procedures and technologies are utilized across the enterprise environment.
  • Understand and follow direction provided by the team leads and managers of different products and towers.
  • Document recurring issues in the Knowledge Base.
  • Document in detail case status and tasks / work completed with end users in the ITSM system.
  • Follow the critical incident process.
  • Follow required safety protocols and complete regular training on safety and compliance.
Required Qualifications:
  • Bachelors degree in IT or Computer Science preferred.
  • Technologies - Candidates must have 5 years combined experience and be proficient in supporting the following technologies:
  • Mobile Device Management and Mobile Web Apps, iOS, etc.
  • ctive Directory Administration and Infrastructure Design.
  • Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
  • Microsoft Office Suite 360 advanced troubleshooting.
  • Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
  • General knowledge of Microsoft Intune.
  • Printers.
  • Understand and troubleshoot Azure MFA.
  • Desktop imaging.
  • Strong customer service skills.
  • Experience in desktop and notebook hardware, operating systems and desktop software.
  • Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.
  • Strong data analysis skills.
  • nalytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them.
  • Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools.
  • bility to communicate with transparency the impact and risks with mitigation.
  • bility to think not necessarily outside of the box, but to think creatively within defined constraints.
  • Teamwork/Interpersonal Skills - Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods.
  • Demonstrates an inclusive, collaborative style to ensure results are obtained and supported.
  • Strong facilitation skills and ability to work with various support functions and regional offices.
  • Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives.
  • Technical mentor and training coordinator for global L1 and L2 support organizations.
  • Business Knowledge - Experience in one + IT delivery teams.
  • ware of operating environments and cultures outside the US.
  • Understands how business strategies, plans and regional IT needs vary and the impact this may have on service delivery globally, regionally, locally.
  • Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.
Preferred Qualifications:
Support Certifications, Desired:
  • Microsoft Certified Professional.
  • Microsoft Certified Technology Specialist.
Relocation Options:
  • Relocation will not be considered.

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