IT Specialist
4 months ago
Description:
Job Summary:
Mid-level Desktop Support Technician to support a government site in Belle Chase, LA as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
Primary Responsibilities
Assist junior technicians in resolving complex issues
Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
Serve as backup to the Site Operations Lead
Basic Qualifications
DoD Secret Clearance
HS diploma with 4+ years of prior relevant experience
Valid DoD 8570 IAT Level II: Security+ or higher Certification
Must demonstrated expertise in IT Enterprise Operations
Experience with Microsoft Windows OS, version 10
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
Basic network troubleshooting skills
Excellent customer service skills
Excellent oral and written communication skills
Preferred Qualifications
Organized and detail-oriented
Strong leadership skills
Self-motivated/ self-directing
Strong collaboration, prioritization, and adaptability skills required. Relationship building
Ability to manage and prioritize own work, and that of their team
Independent decision making
Analytical thinking; thinking out of the box
Ability to effectively communicate with all organizational levels
Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)
Skills:
Desktop, Active directory, Windows 10, Hardware, Secret clearance, Ticketing system, Security+, Support, Microsoft Technology Associate, Help desk, Information technology, Troubleshooting, Imaging, Technical support, Customer service
Top Skills Details:
Desktop,Active directory,Windows 10,Hardware,Secret clearance,Ticketing system,Security+,Support,Microsoft Technology Associate
Additional Skills & Qualifications:
Ability to work as a team, understand military processes and communicate an issus through the proper channels.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.