Customer Support Agent

2 months ago

Greenville, United States Circuit Board Medics Full time

Job Type: Full-Time
Starting Pay: $41,600 / year
Experience: Early Career
1st Shift: M-F, 8 AM-5 PM
2nd Shift: M-F, 11 AM - 8 PM (please note: training is completed during 1st shift)
Location: On-Site in Greenville, SC 29615

What do you believe about customer service?

Do you believe customer service should be about customers and how you can serve them well? Do you take pride in your ability to make good decisions and provide relevant solutions that are not obvious? Do you believe a team isn't just the people you work with, but rather a group that challenges you to get better every day while supporting you to do the same for them? If you answered yes to all of these questions, then you might be a good fit for our team

The right person for this position will exhibit the following qualities:

  • Responsible
  • Self-aware
  • Self-managing
  • Continually improving
  • Faithful in the details
  • Humble but confident
  • Team-minded
The following skills are necessary:
  • Listening and comprehension
  • Typing (45 wpm or higher)
  • Computer
    • General navigation
    • Ability to learn new software
  • Good communication (verbal and written)
What does the right candidate look like?

We believe successful candidates for our Customer Support position will have experience in serving, which can come in a variety of ways. Most of the time, there will be volunteer service in their history. They understand that giving of their time is an investment in others, and that it is a privilege to be able to give back to those in need. They are able to see things from perspectives that are different from their own and are able to make decisions that reflect alternate perspectives. Just because they know something to be true does not mean they cannot understand why someone else believes something different. They seek first to understand and then to be understood. They are uncompromising in truth, but they also understand that sometimes, they are the ones who "take the loss" in order to maintain integrity and avoid reproach. They believe that just like iron sharpens iron, so teammates sharpen one another.

If this sounds appealing, we would love to hear from you. Building and maintaining a culture that loves people, takes ownership, and pursues excellence is not easy. If you think you are up to the challenge, we look forward to receiving and reviewing your application

Career Path

This early-career position is the first step in a path of growth and advancement at Circuit Board Medics. New customer support agents start training on day one and are contributing after only two weeks. This role gives new employees a chance to acquire knowledge and skills that can lead to more advanced positions including level 2 inside sales and technical support.

What We Do

In a world that tends toward replacement, Circuit Board Medics recognizes the value of fixing what is broken. Founded in 2010, Circuit Board Medics (CBM) has cemented its place in the remanufacturing world through high quality work and stellar customer service. CBM specializes in repairing and rebuilding circuitry in automotive and appliance modules. By repairing these components, CBM offers customers an alternative to high cost replacement parts and a timely solution for malfunctioning ovens, refrigerators, cars, trucks and more.

Benefits
  • Health Insurance
  • Paid time off
  • Paid holidays
  • Stable Hours
  • 401(k) matching
  • Adoption benefits
  • Continuing education
  • Employee discount
  • Paid training
  • Opportunities for advancement
  • Financial planning resources
  • Professional development
  • Free healthy snacks
  • Casual dress code
  • Branded clothing allowance
  • Social outings

What can you expect during the application process?
  1. Start by applying online through our website or Indeed
  2. Complete two assessments emailed to you with "Circuit Board Medics Application" in the subject line. (You will receive the second email after completing the first assessment.) Please allow up to 30 minutes to complete both assessments.
  3. Our talent team reviews each completed application within 3 business days. If we are interested in moving forward with your application, you will receive a phone call within 1 week of your completed assessment date.

Need Help?

If you need any help along the way, you can reach us at [email protected]
www.circuitboardmedics.com
linkedin.com/company/circuit-board-medics

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