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Technical Support Rep
3 months ago
summary This position is On-Site. No remote positions available. Full job description Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate quality service relating to our products, their software, features and functions. Provides post-sale support to consumers and retail channel partners in the form of trouble-shooting advice to install and repair product or direct them to a qualified repair facility. Enter orders for replacement parts, finished products, repair authorizations, and facilitate returns process during or after the warranty period. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality. Responds to inquiries, resolves routine issues (referring more difficult problems upward, if necessary), and educates and acts as a resource on company products via phone, email and other methods as appropriate. Documents inquires, issues and resolutions, and education provided as required. Provides pre-sale support to consumers and retail channel partners in the form of product selection based upon the application and desired features, installation and rigging, promotions, product availability, pricing, and where to purchase. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality. Executes routine reports and independently creates reports to support department activities. Demonstrates proficiency in supporting the minimum amount of product families as identified by each Johnson Outdoors brand. Maintains and monitors personal performance metrics to ensure department KPI's (key performance indicators). Strives for continuous improvement. Issues return and repair authorizations as necessary. KNOWLEDGE, SKILLS AND ABILITIES Excellent verbal and written communication skills to effectively work with a variety of individuals, identify and solve problems and up-sell/cross-sell products. In addition to reading, writing and verbally communicating clearly in the native language of the region the representative is serving, may be required to speak clearly in another language as defined by the region. General knowledge of the Microsoft Office (Word, Excel, Outlook) or similar products and the ability to easily learn applications. Demonstrated mechanical aptitude to comprehend and understand resource materials such as dimensional drawings, specifications, installation manuals, and owner/operator manuals to explain/educate the customer. Demonstrated experience and skills in effectively and efficiently responding to customer inquiries using the phone, email, chat or other communication platforms provided to the department as a tool to perform their duties. Skills in effectively problem solving routine issues and ability to escalate issues as needed. Basic mathematical skills which include the ability to add, subtract, multiplication and division with the assistance of a calculator. required-skills: required-experience: 1-3 Years Preferred
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Technical Assistance Representative
1 week ago
Ghent, Kentucky, United States ResourceMFG Full timeTechnical Support RepresentativeAs a key member of our team at ResourceMFG, you will play a vital role in providing exceptional support to our customers and partners. Your responsibilities will include:Technical and Sales Assistance: Offer comprehensive support to consumers, dealers, and sales representatives.Post-Sale Support: Ensure satisfaction by...
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Sales Support Technician
4 days ago
Ghent, Kentucky, United States ResourceMFG Full timeTechnical Support RepresentativeAs a Technical Support Representative, you will play a crucial role in delivering exceptional support to our customers and partners. Your responsibilities will include:Providing both technical and sales assistance to consumers, dealers, and sales representatives.Ensuring effective post-sale support for customers and retail...
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Customer Support Specialist
3 days ago
Ghent, Kentucky, United States ResourceMFG Full timeTechnical Support RepresentativeAs a Technical Support Representative, you will play a crucial role in delivering exceptional service to our clients and partners. Your responsibilities will include:Offering both technical and sales assistance to customers, dealers, and sales representatives.Providing after-sales support to clients and retail...
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Solutions Engineer
2 months ago
Ghent, United States Azumuta Full timeAzumuta is a fast-growing software company based in Ghent, Belgium . Our platform empowers manufacturing companies to boost their productivity by digitalizing shop floor operations . We strive to create a paperless shop floor experience. Founded in 2016, our customers include industry leaders such as Atlas Copco, Pfizer, and Toyota, to name a few. Azumuta is...
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Ghent, Kentucky, United States North American Stainless Full timeJob OverviewPosition: AP Process EngineerThe AP Process Engineer is pivotal in overseeing the operational activities linked to the chemical procedures involved in the production of stainless steel, particularly focusing on the annealing and pickling stages. This role is essential for ensuring optimal productivity, quality, and safety standards within...
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AP Process Engineer
2 months ago
Ghent, United States North American Stainless Full timeJob DescriptionJob DescriptionAP Process Engineer. Responsible for managing the production activities associated with thechemical processes, including the annealing and pickling processes, of stainless steel plants andmills and related water treatment facilities to assure the highest level of productivity, quality,and safety. Monitor key operating parameters...
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Senior QC Engineer-Digitalization
2 months ago
Ghent, United States North American Stainless Full timeSenior QC Engineer-Digitalization. Oversee quality control for stainless steel production, including training and supervising materials engineers and other engineers and employees; With Technical Department oversee development of digitalization tools to improve cost, quality, and efficiency for all areas of the stainless steel mill. Oversee the monitoring of...
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Senior QC Engineer-Digitalization
2 months ago
Ghent, United States North American Stainless Full timeJob DescriptionJob DescriptionSenior QC Engineer-Digitalization. Oversee quality control for stainless steel production,including training and supervising materials engineers and other engineers and employees; WithTechnical Department oversee development of digitalization tools to improve cost, quality, andefficiency for all areas of the stainless steel...
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Operations Engineer
4 weeks ago
GHENT, United States North American Stainless Full timeOperations EngineerProvide industrial engineering services and technical support to the Long Products stainless steel operations to enhance productivity, improve yield, and reduce cost. Analyze statistical data and propose actions to reduce production costs. A bachelors degree in Industrial and Systems Engineering or Industrial Engineering is required....
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Operations Engineer
4 weeks ago
Ghent, Minnesota, United States North American Stainless Full timeOperations EngineerProvide industrial engineering services and technical support to the Long Products stainless steel operations to enhance productivity, improve yield, and reduce cost. Analyze statistical data and propose actions to reduce production costs. A bachelors degree in Industrial and Systems Engineering or Industrial Engineering is required....
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Project Engineer
2 months ago
Ghent, United States Fisher & Ludlow Div Of Harris Steel Ltd. Full timeSelect how often (in days) to receive an alert: Create Alert The Project Engineer manages projects from conceptual designs to installation and project closing, and provides support for Maintenance and the Operating Departments. Responsibilities include but are not limited to performing engineering design and analysis (pumps, piping, buildings, and process...
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Automation Engineer Level 1
1 month ago
Ghent, United States Fisher & Ludlow Div Of Harris Steel Ltd. Full timePrimary responsibilities include but are not limited to leading the maintenance and production teams by: Improving and maintaining line automation and drive systems to ensure customer requirements are met Developing, maintaining, and enhancing process software and human machine interface applications System administration, support, and troubleshooting for...
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Mechanical Maintenance Engineer
1 week ago
Ghent, Kentucky, United States North American Stainless Full timeJob OverviewPOSITION SUMMARY:This role is dedicated to delivering expert Mechanical Engineering services and technical assistance to the Maintenance and Operations teams. The focus is on the redesign, modification, re-engineering, and retrofitting of machinery and equipment to enhance quality and productivity.KEY RESPONSIBILITIES:Diagnoses and identifies...
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Project Engineer
2 months ago
Ghent, United States Sinko Consultants Full timeJoining an ambitious and dynamic project, you will be part of the GP project team in Ghent as a Project Engineer. Your experience will be key in supporting the team in handling the delivery on time and within budget of this major project. · Responsible for the project management of all project delivery tasks on a specific subarea/WBS of the GP project....
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LP Mech Mtn Engineer
4 weeks ago
Ghent, United States North American Stainless Full timeJob DescriptionJob DescriptionGENERAL JOB DESCRIPTION:This position is responsible for providing professional Mechanical Engineering service and technical support to Maintenance and Operation departments for the re-design, modification, re-engineering and retro-fitting of machinery and equipment to improve quality and productivity.ESSENTIAL JOB...
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LP Mech Mtn Engineer
4 weeks ago
Ghent, United States North American Stainless Full timeJob DescriptionJob DescriptionGENERAL JOB DESCRIPTION:This position is responsible for providing professional Mechanical Engineering service and technical support to Maintenance and Operation departments for the re-design, modification, re-engineering and retro-fitting of machinery and equipment to improve quality and productivity.ESSENTIAL JOB...
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LP Mech Mtn Engineer
1 month ago
Ghent, United States North American Stainless Full timeJob DescriptionJob DescriptionGENERAL JOB DESCRIPTION:This position is responsible for providing professional Mechanical Engineering service and technical support to Maintenance and Operation departments for the re-design, modification, re-engineering and retro-fitting of machinery and equipment to improve quality and productivity.ESSENTIAL JOB...
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ZM Process Engineer
3 months ago
Ghent, United States North American Stainless Full timeJob DescriptionJob DescriptionGENERAL JOB DESCRIPTION:This position is responsible for providing engineering service and technical support to the Cold Mill operations with respect to enhancing productivity, improving yield and reducing cost. Supports the operations team, by recommending areas of improvement, supporting floor operations, and solving...
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Mechanical Maintenance Engineer
1 week ago
Ghent, Kentucky, United States North American Stainless Full timeJob OverviewPOSITION SUMMARY:This role entails delivering expert Mechanical Engineering services and technical assistance to the Maintenance and Operations teams, focusing on the redesign, modification, re-engineering, and retrofitting of machinery and equipment to enhance quality and efficiency.KEY RESPONSIBILITIES:Oversees and prioritizes tasks for...
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Experienced CNC Lathe Operator Wanted
3 days ago
Ghent, Kentucky, United States ResourceMFG Full timeJoin Our Team as a CNC Lathe MachinistWe are currently seeking a CNC Lathe Machinist for the 2nd shift. The ideal candidate will possess 5 or more years of experience in operating large components. The successful applicant should demonstrate the capability to set up and modify programs directly at the machine, alongside a strong understanding of reading,...