Network Support Technician

2 weeks ago

Fort Meade, United States Gridiron IT Full time
GridIron IT is seeking a NW Support Technician with an active Secret clearance at Fort Meade, MD.

This role will be responsible for performing Tier II application, network, equipment and systems oversight for an emerging DoD and Intelligence Community communications system. Your primary tasks will include hands on application, network and systems management, administration, and advanced architecture troubleshooting as part of a team of contract and government engineering professionals.

You will be responsible for solving basic technical problems, resolving issues directly with a high volume of community customers, investigating issues, and elevating as necessary. In addition, your tasks may include software repair and the application of various diagnostic tools and testing. The position requires a Top Secret clearance with upgrade to SCI available.

Responsibilities:
• Supporting a large scale full motion video architecture and proactively responding to and fixing issues with the application portal and networking backbone
• Providing internal and external customers with responsive, concise and accurate status or service updates, issues and risks
• Interacting in a technical team environment with software, network and systems engineers
• Identifying documenting, tracking and escalating issues to the Tier III support group as necessary
• Utilizing network related protocols and services as well as LAN/WAN implementation and troubleshooting
• Providing assistance with large scale system and architecture implementation and operational support
• Diagnosing system issues and fault isolation

Qualifications:
• Experience with web-based technologies, Linux/Unix operating systems and generating DB queues
• Knowledge of WAN environments and supporting infrastructure, including routers, switches and firewalls
• Must have demonstrated rigorous troubleshooting skills on a large systems
• Secret clearance and eligibility to obtain a Top Secret.

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