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Call Center Customer Service Representative

2 months ago

Harrisburg, United States Ritter Insurance Marketing Full time

**Job Description**

Airport Security Officer (West MI) Kentwood, MI, United States of America AddThis Sharing Buttons **Overview**

DK Security is Michigans fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. DK's Officers are known for their professionalism, hospitality, and customer service. While we do provide great opportunities for those in the Criminal Justice field, many of our Officers have come from a variety of other industries such as Retail, Food Service, Manufacturing, and Warehousing. Security could be your next great opportunity **Job Skills / Requirements**

**COVID-19 Statement:** ***Security is an essential industry** and DK Security has been, and will continue to be, hiring new employees for our constantly growing business. For safety we have made changes to our interview and hiring process - transitioning to **virtual interviews** and **online training** to limit the number of persons, and amount of time employees spend, at our offices. We are in constant communication with our clients to **review and update procedures and practices** that meet or exceed government recommendations.*

**PERKS****:**

* **Pay Rate:** $15-16 HR

* **Benefits** (eligibility requirements apply): medical, dental, vision, life insurance, group accident, critical illness, hospital indemnity, identity theft protection, and paid medical leave.

**CURRENT OPENINGS:**

* **Varied Weekday and Weekend shifts**

+ 3 AM 10:30 AM

+ 10:30 AM 5 PM

+ 5 PM 2 AM

* **Part-Time** (16-29 hours / week)

* Other Hours may be available

Flexibility and availability could allow an **ACA Full-Time** (30-39 hours / week) status

**LOCATION:** Grand Rapids/Kentwood, MI

**PRIMARY RESPONSIBILITIES****:** As an unarmed Security Officer at DK Security, your duties may vary depending on the site you are working. Officers at this site will be working multiple customer service positions.

Additional responsibilities may include:

* **Access Control** - Ensure only authorized individuals are allowed access to the site and ensuring vehicles leaving facilities are not leaving with unathorized goods and materials.

* **Foot Patrol** - Walk the interior and exterior of the various buildings on site, keeping an eye out for security, safety, or maintenance issues.

* **Monitor Exit Lanes** -Access control of visitors trying to re-enter concourse

* **Vehicle Inspections** -Random screening of vehicle entering the facility.

**SUCCESS** as a Security Officer at DK Security will look like:

* **Reliability** - Report for your shift on time, presentable, and in the prescribed uniform.

* **Friendly** **Personality**- Being able to balance our expectations of outstanding customer service while maintaining client policies and enforcing rules.

* **Following Company and Client Policies** - Be able to read and interpret written post guidelines, follow procedures as outlined and ensure all tasks are completed throughout the shift.

* **Use of De-escalation Techniques** - Being able to defuse situations through verbal judo and other communication tactics.

**QUALIFICATIONS:**

* Must be at least 18 years of age or older.

* Must have either a high school diploma or GED equivalent.

* May NOT have any felony convictions and must be able to pass a criminal background check in accordance with all federal, state, and local laws.

* Must be able to successfully pass a drug test at the time of hire and randomly thereafter.

* Must present a friendly, positive, and professional image.

* Must be willing to become CPR/1st Aide/AED Certified

* Must have a valid Driver's License with a good driving record.

+ Less than 3 moving violations in the last 3 years

+ Less than 2 at-fault accidents in the last 3 years

+ No other major violations in the last 3 years.

* Physical Requirements:

+ Must be able to sit, stand or walk for the duration of the shift, including walking long distances, and possibly up and down stairs

+ Must be able to occasionally lift up to 50 pounds

+ Must be readily able to respond to emergency situations

* Ability to work independently with little or no supervision.

**WHAT TO EXPECT**(Next steps may vary depending on the position you are applying for)

- **Phone Interview** - Review of our basic qualifications as well as your work history and future goals.

- **Virtual or On-site Interview** - Interview with the Recruiter or Site Supervisor. Get the opportunity to see the site location and understand what the role entails.

- **Job Offer** - Talk to our Recruiter about the specifics of the job offer, as well as next steps in the On-Boarding process.

- **Background Check & Online On-Boarding Activities**

- **In-Office Orientation**

- **Basic Officer Training** - Video and Hands-on training regarding skills and techniques important for all Security Officers.

- **Meet with our HR Team** - Complete your onboarding process, in-house drug testing, issuing of uniforms, and photo ID badge, meet with your Operations Manager.

- **On the Job Training (OJT)** - Depending on the site location, you will complete anywhere from 2-40+ hours of On-The-Job training, learning the client-specific policies and procedures of the location you're assigned to.

**Education Requirements (Any)**

High School Diploma or GED

This is a **Full and Part-Time** position

Ritter Insurance Marketing is searching for a **Customer Service Representative** for our on-site call center This position offers a **hybrid work-from-home schedule** upon completion of training.

Responsibilities include, but are not limited to:

* Performing outbound call campaigns

* Providing call backs and follow up calls as needed

* Responding to clients via inbound call, email, or website

* Transferring calls to licensed agents as needed

* Following company policies and procedures

* Following call center workflows and desktop procedures

* Maintaining call center metrics as determined by management

* Completing miscellaneous tasks as assigned by management

**Skills / Requirements**

* High School diploma or equivalent is required

* Ability to multi-task in a fast-paced environment

* Effective communication, both orally and in writing

* Highly detail-oriented

* Positive attitude and the ability to work well with others

* Prior call center experience preferred