Loss Mitigation Processor

The Loss Mitigation Processor is responsible for managing the documentation the documentation and communication processing related to loss mitigation, with attention to client and regulatory requirements. Additionally the role includers performing various clerical duties, spreadsheet data entry/maintenance and providing administrative and accounting support in the Loss Mitigation Departments, along with performing loss mitigation intake to assist borrowers with submitting documents.

Requirements

Major Responsibilities and Duties:

• Timely mailing of Loss Mitigation applications & Disaster relief applications to support the department.
• Track due dates for documents and Issue incomplete application notifications upon deadlines.
• Track incoming loss mitigation documents and send updated letters to borrowers based on completion of required steps for formal review.
• Draft loss mitigation documents in accordance with underwriting guidelines
• Processing and maintaining records of invoices for various clients and vendors.
• Responsible for daily handling of incoming mail, logging incoming checks and overnight packages.
• Accounting support includes the preparation of payments for posting and daily maintenance of the suspense report.
• Daily monitoring and distribution of voicemails and emails sent to the Loss Mitigation in-box.
• Prepare and distribute letters to borrowers with intake status according to regulatory and client requirements.
• Notify clients and borrowers of status by email and phone. Answer questions related to approval or denial of potential loss mitigation options following a decision.
• Assist with the daily maintenance of the property inspection report and input data into the system of record, as necessary.
• Other duties as assigned by Manager and Sr. Manager.

Supervisory Requirements:

None

Additional Expectations:

• Provide a professional example, accuracy, and consistency in work performance.
• Respect teammates.
• Participates and is an active team member by assisting others.
• Communicates in a courteous manner.
• Have a solution rather than a complaint to resolve issues promptly.
• Keep management informed of pertinent information.
• Communicate professionally, openly and often.
• Maintains the quality and integrity of the services provided by the department.
• Supports the overall goals of the Company and that services are delivered professionally and efficiently.
• Create an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives "VMVGO".
• Embrace change without resistance and adapt quickly, however do provide feedback when necessary.

Independent Judgment:

Authorized to follow the Policies and Procedures of the Company.

Requirements & Qualifications:

• Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Accounts Receivable knowledge a plus.
• Ability to read and interpret documents such as instructions, procedure manuals, and loan documents. Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Must be able to work independently but have a team player attitude.
• Must be punctual and reliable.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Ability to communicate with various levels of internal and external personnel effectively and tactfully.
• Strong organizational skills and the ability to prioritize to ensure deadlines are met.
• Must be energetic, self-motivated, with a strong desire to succeed and excel.
• Excellent oral and written communication skills - English and Spanish required.
• Strong comfort level with technology, including ability to adapt to new systems quickly and easily. Thorough knowledge of and comfort with the Microsoft office suite applications.

Physical Requirements

• Talking - Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Hearing - Able to hear average or normal conversations and receive ordinary information.
• Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Vision - Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
• Physical Strength - Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position.

AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO and holiday pay as well as opportunities for advancement. Dress code is business casual (jeans allowed) and occasional business attire required.

AmeriNat will consider qualified applicants in a manner consistent with local "Fair Chance" ordinances. AmeriNat is an Equal Opportunity Employer.

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