General Manager

Pay rate is $26.00 per hour plus benefits Effective Date: 06/2022 Supersedes: 2016 Job Department: Store Job Division: Store Reports to: Regional Operations Manager Job Location: FLSA Status: Non-Exempt Prepared Date: 06/01/2022 General Manager Summary/Objective Our General Managers create environments in which people are inspired to grow. They are go-getters and Brand Ambassadors, sharing the Beaming story within their community and amongst their team. This position contributes to the success of Beaming by providing an exceptional customer service experience to internal and external customers. Our General Managers thrive on empowering the lives of their team through coaching and development; they analyze the business and provide feedback, excel in sales generation and cost management. Most importantly, our General Managers are committed to a disciplined mindfulness that everything matters and bring added value to the human experience and our growing company. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description reflects assignments of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time. Area of Accountability Service Excellence Ensure speed of service by providing guests an incredible experience in an accurate and timely manner from when they place order (5-8 mins). Contribute to team and guest positive culture and/or environment. Demonstrate World Class Hospitality: GREAT Customer Service (GREAT: Greet Guests, Respect them/team, Explain the menu/company, Add-ons/app, Thank). Demonstrate professional communication by reading verbal and non-verbal cues. Obtain and demonstrate retail supplement education and product knowledge. Up-share product (recommending boosts and items that complement). Demonstrate and communicate our company core values. Answer phones with proper and professional etiquette (expectation before 2 rings). Adaptability (team dynamic and customer facing). Sample in-store daily and offsite at events when specified and agreed upon. Review communication board for daily education, insights, and company goals. Consistently demonstrate calm demeanor: able to work in fast-paced environment. Learning/growth mindset: Ability to treat mistakes as learning opportunities for improvement. Operational Excellence Complete daily opening and closing checklist and tasks. Prepare food and beverage (such as smoothies, juices, acai bowls, toast, lattes) to build guide recipe and standards. Ensure correct measurements are followed when preparing all food and drink recipes. Complete tasks in a timely manner as designated by management. Invoice checking to verify product is correct. Stock incoming orders and merchandise product accordingly. Fill out waste log and other tracking documents. Wash blenders and kitchen utensils. Proactively communicate to management if product is running low. Comfortable with excessive noise from blenders, juicers, and other equipment. Fulfill 3rd party and online orders accurately and in a timely manner with complementing cutlery and disposables. Follow daily and weekly deep cleaning calendar in store. Participate in monthly and quarterly meetings. Take timely duty-free meal period(s) and/or rest break(s). Contribute and provide feedback for closing manager reports each day. Proficiency in the use of technology and POS Systems. Possess a food handlers certification. Check expiration on MTO and retail product offerings, daily. Practice FIFO Product Handling. Practice knife safety. Schedule requests must be presented to management 2 weeks in advance. (Vacations/more than two days off must be submitted for approval 1 month out). Count monthly store inventory. Hold marketing events (e.g. samplings). Participate in monthly and quarterly meetings. Schedule breaks/lunches for team per operational standards. Complete and send closing manager reports each day. Leadership Recruit incredible talent by navigating through and responding to applicants daily, scheduling welcoming and professional interviews, demonstrating ‘red carpet’ onboarding to company standard. Train: Follow current 4-day training program and feel free to suggest improvements. Communication: Promptly and respectfully communicate (written, verbal or physically coaching) when team members are falling short of company standards and/or policies and conduct requirements. Praise: Reward and recognize team members who are meeting or exceeding company standards, exhibiting excellent behavior and great customer service when completing tasks. Schedule: Promptly create and post team schedule (two weeks out is the standard). Schedule requests must be obtained from team members 2 weeks in advance (vacations/more than two days off must be submitted for approval 1 month out). Follow employment separation process for team members by partnering with General Manager, Regional Manager and Human Resources for each incident. Properly and respectfully follow company protocol and cadence with regard to the separation process. Measure Performance: Compliance to OPS Dashboard Metrics Weekly. Be a good partner to neighboring tenants, vendors, and property management. (Communicating effectively, introducing them to our brand). Stay in compliance with health, building, and fire code. Facilitate monthly inventory counts. Place orders on time, to company providing cadence, and meeting minimums. Invoice Tracker. PIQ. CTUIT Posting. EDP (Earthling Development Plan) completed for EVERY team member, EVERY quarter (semi-annually for barista PT team members). Supervisory Responsibility This position does have supervisory responsibilities. Work Environment This position works in a food/beverage setting. This role routinely uses restaurant equipment such as blenders, knives, phones, tablets, POS registers, and standard cafe equipment such as freezers, walk-in refrigerators, 3 compartment sinks, ice machines, mop sinks. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally assist other employees in lifting and/or moving objects that weigh more than 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work Days and hours are scheduled based on store business hours. Able to work 30 or more hours per week that may include early mornings, evenings, weekends and/or holidays. Qualifications At least 2 years of General Management experience. Experience in assisting the supervision of a team with at least 5 members (e.g. Baristas, Shift Leads, Assistant General Manager). Ability to coach and develop selling skills. Ability to deliver exceptional customer service and achieve sales goals. Proven ability to identify business trends and react quickly to the needs of the business. Previous success identifying, developing, and retaining strong team members. High school degree or equivalent required; Bachelor’s degree or equivalent certification in business, retail/restaurant/hospitality management preferred. Proficient in English (verbal and written), math and cash handling. Must have (or obtain) a food handlers certification (i.e., ServSafe) prior to employment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. BEAMING WELLNESS PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, AGE, DISABILITY OR GENETICS. IN ADDITION TO FEDERAL LAW REQUIREMENTS, BEAMING WELLNESS COMPLIES WITH APPLICABLE STATE AND LOCAL LAWS GOVERNING NONDISCRIMINATION IN EMPLOYMENT IN EVERY LOCATION IN WHICH THE COMPANY HAS FACILITIES. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING. #J-18808-Ljbffr