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Early Career Customer Service Associate

2 months ago

Lincoln, United States Fidelity Investments Full time

Job Description:Early Career Customer Service Associate – Omaha, NE Area onlyAre you looking for a career where you will make a difference in people’s lives while primarily working from home? If so, consider joining our customer service team. We’re hiring great people with a passion for helping others, who live within 60 miles of the Greater Omaha metro area.Our Career Development experience is a springboard to an amazing career in which you change the lives of customers Along with the Fidelity benefits and support we provide; it could change yours as well. Here are a few featured benefits (not all benefits are listed)Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) with match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.In this Customer Service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You will assist with a broad range of needs including answering questions about their account balance and helping to make withdrawals, transfer funds, or find resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity.Make an Impact By· Establishing rapport and showing empathy with customers, making them feel valued· Effectively using internal resources (e.g. computer systems, online resources, and business partner relationships) to arrive at the right solution for the client· Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately· Defining a problem clearly and raising concerns when necessary· Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues· Assisting customers with professionalism while following measurable business goalsThe Expertise and Skills You Bring· Having a degree or customer service experience is helpful. If you don’t have a degree, but would like to pursue one, Fidelityoffers tuition reimbursement programs that can help you further your education.· Listening and empathy skills to support the challenges of our diverse customers· Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels (e.g. email, live chat, etc.)· "Of service" attitude towards others and being a supportive teammate· Personal computer proficiency – can type 40 words per minute and pass a standard English grammar test· Pro-active problem-solving skills· Ability to manage challenging situations and conversations via voice or digital channels· Utilizing effective questioning to uncovering hidden customer needs· Identifying the actions needed to obtain positive outcomesScheduleMonday – Friday, 40 hours per week (Must have open availability from7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods.#LI-REMOTEClick to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associatesCertifications:Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks). At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at fidelitycareers.com. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com. We welcome those with experience in jobs such as Bilingual Customer Service , Field Client Relationship Manager, and Residential Real Estate Agent and others in the Accounting and Finance to apply.