On-site Zoom AV Technician

2 weeks ago


Foster City, United States DMS Full time

DMS is a global leader in video collaboration and custom AV. Specializing in high quality solutions tailored for all customer needs, we are known for exceeding expectations and delivering on promises. We have a team of highly skilled certified technicians and project managers offering individualized services to customers. Essential Functions: Troubleshooting and User Support of Zoom Rooms and General Zoom inquiries Training and supporting L1 and other technical staff Providing executive support and training to executive admins as needed Monitoring of events Proactive support (Monitoring, Config and Updates, System Optimization) Validation of new Software and Hardware including Beta Escalation to Zoom Engineering if determined a Zoom Software issue. Recording and reporting of issues (case tracking, weekly/monthly reporting) Install, repair and configuration of Zoom Rooms Review A/V and M&E line drawings for new Zoom Rooms. Document & inventory Zoom Room & Phone appliances. Provisioning of customer’s approved hardware Create & setup Zoom Room account profiles. Assist as Tier1 for networkable Zoom & Crestron appliances that may be offline during validation. Perform site surveys during handoff from A/V integrator to ensure rooms are complete and ready for validation. Perform functional validation of each Zoom Room to ensure the room account is online, appliances updated to the latest firmware, OS & software version, configured correctly & all Zoom Room features are operational. As time permits, may help with the Zoom Phone rollout Technical Skills: Zoom Room (Required) Zoom Phone (Optional) Zoom Portal (Required) Video, Audio & Control line drawings (Required) Mechanical & Electrical drawings (Required) Qualifications: Knowledge and understanding of IT industry environment and business needs Knowledge and understanding of the Audio Visual and Video Collaboration industry Good verbal and written communication skills Able to work well with others to get through hurdles Able to prioritize important versus urgent tasks & activities Able to troubleshoot, identify & resolve problems Work Environment: Varies depending on client site Physical Demands: Physically fit, lifting required Position Type/Expected Hours of Work: Full-time, 40 hours per week Required Education and Experience: Experience in a Telephony Infrastructure Engineer or similar role Additional Eligibility Qualifications: Full clean driving license, passport #J-18808-Ljbffr


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