Customer Support

4 weeks ago


Arlington Heights, United States Axelon Full time

Overall Purpose: Serves as second level of escalation for problem resolution with customers.

Required / TOP 5 Skills:
•CCNA Route/Switch certification or equivalent working experience.
. Experience troubleshooting Cisco routers, switches and other Cisco data gear.
•Experienced with remote access tools and ticketing systems.
•Experience with Data Network troubleshooting and resolving technical incidents in customer environment.
•Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.
•Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points.

JOB DESCRIPTION : We are looking for a Data Support Engineer to provide Tier 2 support for incidents related to customer s Cisco IP network environment.
The candidate should have good technical skills, leadership skills, and good English communication skills to interface with US customers on the phone to diagnose and recover from complex data networking problems and restore service per customer expectations.



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