Customer Service Representative

5 months ago

Westbrook, United States Oldcastle BuildingEnvelope Full time

SIGCO, an OBE Company is the preeminent architectural glass and metal fabricator and distributor in New England. Since our inception in 1986, SIGCO has grown and changed over the decades, expanding into new product areas and territories, while maintaining a cutting edge manufacturing facility. But our commitment to service and craftsmanship remain unchanged.

Job Summary

The Customer Service Representative role with us isn't just a job- it's a starting point to a great career with a great company. We hire motivated individuals who want to grow with us, and we will equip you with the knowledge you need to be successful. We have an incredible track record of promoting from within. You can be our next success story.

This role is perfect for the individual who approaches their work in a professional manner, who loves to be a part of a team, and who wants to help us get better, every single day. If that sounds like YOU, come join this industry leader

Monday- Friday, 8am-5pm

Starting Rate $20/Hour; depending on experience

Job Highlights

  • Full Time - 1st Shift
  • Advancement Opportunities
  • DailyPay Partners (Work Today, Get Paid Tomorrow)
Here's What You'll Get To Do

The Customer Service Representative will work closely with the C/S Supervisor to run the daily functions of the Sales department.
  • Greet customers in a courteous, friendly, and professional manner. Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer
  • Accurate data entry of orders and quotes
  • Communicate with customers to determine expected delivery date and time.
  • Coordinate between sales and production to meet customer deadlines
  • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
  • Maintain broad knowledge of clients, products, and services of the organization
  • Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job
What We're Looking For
  • High School Diploma or equivalent
  • Minimum 1-year customer service experience, preferable in construction or similar field
  • Excellent attention to detail
  • Computer experience and accuracy in alpha/numeric data entry
  • Strong math skills
  • Qualified candidates should have strong verbal and written communication skills
Physical Requirements
  • Primarily works in an office environment with controlled climate.
  • Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary.
**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**

Work Today, Get Paid Tomorrow

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked.You can transfer your earnings instantly for $2.99 per transaction or the next day for $1.99.Certain terms and conditions apply.

What SIGCO Offers You
  • Highly competitive base pay
  • Comprehensive medical, dental, and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About SIGCO

SIGCO has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/DisabilityIf you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE #SIGCO

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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