Hotel Front Desk Receptionist
2 days ago
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now
Responsibilities
•Clean common areas daily - lobby, guest gym, and laundry. Pick up trash in the parking lot
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Field customer complaints when necessary
Qualifications
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Exhibits working knowledge of Microsoft Office and reservation management systems
•Has experience answering telephone calls and troubleshooting stressful situations
•High school diploma, GED, or equivalent
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