Senior Systems Engineer

4 weeks ago

Houston, United States Meriplex Communications Full time
Position Summary

The Senior Systems Engineer acts as the top tier of support for Meriplex's Technical Assistance Center(TAC) and reports to a TAC Manager. In addition to working within the TAC's ticketing system to resolve Level 3 end user issues, this role acts as the escalation point for the L3 team. The Senior Systems Engineer must deliver exemplary customer service and technical advice to customer leadership and/or decision makers. They are responsible for overseeing the completion of low-level customer projects to ensure all timelines, deployments, and installations are executed correctly. The person in this position is responsible for an array of high-level issues ranging from delivering advanced server support and design to presenting key reports to C-level customer leadership.

Key Responsibilities:

Network and design architecture expert.

Perform technical equipment installations at customer sites.

Execute the deployment, installation, and architecture of networks.

Provide advanced support to the entire customer environment.

Provide proactive maintenance of client network environment.

Act as escalation point for all other teams.

Offer mentorship and education to fellow team members.

Advise and educate the customer on their system while making product recommendations for the future.

Prep reports to be presented to the customer to enhance understanding.

Utilize Microsoft Visio and documentation toolset to build out customer technical environment for all teams to use to support the customer.

Standardize SOPs for all support for the entire customer environment.

Manage and maintain customer documentation.

Provide advanced Office365 support.

Deliver network-wide VPN access support.

Provide advanced Microsoft server support and design.

Offer advanced VMware support.

Perform advanced firewall administration.

Supply multifaceted authentication (MFA) support.

Provide advanced support on MS Azure environments.

Provide advanced support on MS Exchange servers.

Manage advanced wireless environment.

Manage advanced backup and replication solutions and storage devices.

Provide advanced VoIP support.

Knowledge, Skills, and Abilities:

Act as a team leader, providing guidance and instruction to those in the TAC.

Help to distribute workload across team members to provide the highest level of customer experience.

Advise customer equipment lifecycle requirements.

Act as technical advisor on customer QBRs.

Work in tandem with Meriplex sales department to provide insight on customers' technical needs.

Create clear and concise presentations to be understood by all levels of customer leadership.

Ability to explain complex topics to a technical and non-technical audience.

Oversee the timelines, deployment, and vendor management of small projects.

Communicate the cost and general budgetary observations to the customer as needed.

Make product suggestions to customers.

Advanced knowledge of Microsoft 365 applications.

Understanding of advanced technical triage methodologies.

Advanced TCP/IP understanding.

Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.

Ability to effectively set expectations regarding delivery of service.

Strengthen customer relationships by providing exemplary customer service.

Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.

Adherence to ticketing methodologies regarding documentation, process, and workflow.

Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.

Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

Directly and indirectly support customers, vendors, and staff by providing top tier customer service.

Advanced Switching/Routing/Wireless/Firewall knowledge.

Advanced MS Azure knowledge.

Advanced SAN knowledge.

Advanced VoIP knowledge.

Preferred Education and Experience:

Prior MSP proactive support experience, highly encouraged.

Security certification.

VMware VCP/VCTA/VCAP certification.

MCSE.

MCSA.

SAN certification.

Cisco certification.

Vendor VoIP certification.

Azure certification.

Microsoft 365 certification.

Superior reading, writing, and communication skills.

Intermediate knowledge of network concepts, devices, and best practices.

Physical Demands:

Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

  • Senior Mechanical Systems Design Engineer

    5 hours ago

    houston, United States Quest Defense Systems & Solutions, Inc. Full time

    Are you an experienced Systems Engineer looking for a new challenge and an opportunity to further advance your skills and career in a great working environment Join our fast-growing team supporting leading Aerospace companies! If you are a highly motivated individual, a self-starter with an entrepreneurial spirit and a genuine interest in technology, we have...

  • Senior Mechanical Systems Design Engineer

    2 days ago

    houston, United States Quest Defense Systems & Solutions, Inc. Full time

      Are you an experienced Systems Engineer looking for a new challenge and an opportunity to further advance your skills and career in a great working environment? Join our fast-growing team supporting leading Aerospace companies! If you are a highly motivated individual, a self-starter with an entrepreneurial spirit and a genuine interest in technology, we...

  • Senior Mechanical Systems Design Engineer

    3 days ago

    houston, United States Quest Defense Systems & Solutions, Inc. Full time

      Are you an experienced Systems Engineer looking for a new challenge and an opportunity to further advance your skills and career in a great working environment? Join our fast-growing team supporting leading Aerospace companies! If you are a highly motivated individual, a self-starter with an entrepreneurial spirit and a genuine interest in technology, we...

  • Senior Mechanical Systems Design Engineer

    2 days ago

    houston, United States Quest Defense Systems & Solutions, Inc. Full time

      Are you an experienced Systems Engineer looking for a new challenge and an opportunity to further advance your skills and career in a great working environment? Join our fast-growing team supporting leading Aerospace companies! If you are a highly motivated individual, a self-starter with an entrepreneurial spirit and a genuine interest in technology, we...

  • Senior MAPI Systems Engineer

    2 weeks ago

    Houston, Texas, United States ARES Corporation Full time

    Become a Key Player as a Senior MAPI Systems Engineer at ARES CorporationAre you passionate about contributing to groundbreaking space initiatives and enhancing humanity's exploration of the cosmos? This is your opportunity to join ARES Corporation as a Senior MAPI Systems Engineer, playing a vital role in high-profile projects.Position OverviewARES...

  • Senior Automation Systems Engineer

    2 weeks ago

    Houston, Texas, United States Searchability® Full time

    SENIOR CONTROL SYSTEMS ENGINEERJOIN OUR DYNAMIC TEAM AS A SENIOR CONTROL SYSTEMS ENGINEER AND PLAY A KEY ROLE IN OUR EXPANSION.PLEASE NOTE: ONLY US CITIZENS AND GREEN CARD HOLDERS WILL BE CONSIDERED FOR THIS POSITION.POSITION: Senior Control Systems EngineerLOCATION: On-site in the Greater Houston areaSALARY: $85,000 - $125,000 plus benefitsABOUT US:We are a...

  • Senior Control Systems Engineer

    2 weeks ago

    Houston, Texas, United States Mackinnon & Partners Full time

    Position: Senior Control Systems EngineerOverview: Lead Instrumentation & Control Engineer for Energy SectorAs a Senior Control Systems Engineer, you will play a pivotal role in the Instrumentation & Controls (I&C) domain, particularly within the energy sector. This position involves leveraging advanced engineering methodologies to tackle complex challenges...

  • Senior Control Systems Engineer

    2 weeks ago

    Houston, Texas, United States Tech Providers, Inc. Full time

    Senior Control Systems EngineerCompany: Tech Providers, Inc.Location: Houston, TX (Hybrid)Position Overview:The Senior Control Systems Engineer plays a pivotal role as a technical expert or in a leadership capacity, contributing to the Gas, Fuels & Chemicals sector. With a focus on innovative engineering solutions, this role requires minimal oversight while...

  • Senior Control Systems Engineer

    2 weeks ago

    Houston, Texas, United States Tech Providers, Inc. Full time

    Senior Control Systems EngineerCompany: Tech Providers, Inc.Location: Houston, TX (Hybrid)Contract Duration: 6+ MonthsPosition Overview:The Senior Control Systems Engineer plays a pivotal role as a technical expert or in a leadership capacity, contributing to the Gas, Fuels & Chemicals sector. With a focus on innovative engineering solutions, this role...

  • Senior Voice Systems Engineer

    2 days ago

    Houston, Texas, United States Vertisystem Full time

    Job Description**Job Title:** Senior Voice Engineer**Company:** Vertisystem**Job Summary:We are seeking a highly skilled Senior Voice Engineer to join our team. As a Senior Voice Engineer, you will be responsible for designing, implementing, and managing advanced voice communication systems and technologies.**Key Responsibilities:Design and implement voice...

  • Senior Systems Integration

    2 months ago

    Houston, United States Raytheon Full time

    Date Posted: 2024-07-11 Country: United States of America Location: CO102: 16800 E Centretech Pkwy,Aurora 16800 East Centretech Pkwy Building S75, Aurora, CO, 80011 USA Position Role Type: Onsite TOP SECRET SCI CLEARANCE REQUIRED  At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies...

  • Senior Systems Engineer

    6 days ago

    Houston, Texas, United States Bastion Technologies Full time

    Job SummaryBastion Technologies is seeking a highly skilled Senior Systems Engineer to join our team in Houston, Texas. As a key member of our In-Space Mechanisms team, you will be responsible for supporting the JETS II contract and providing technical expertise in the design, development, and flight certification of in-space mechanisms.Key...

  • Senior Marine Systems Engineer

    1 month ago

    Houston, Texas, United States Faststream Recruitment Full time

    Job Title: Senior Marine Systems Engineer – FPSO Upgrades Department: Marine Technical Team Summary: We are seeking a highly skilled and experienced Senior Marine Systems Engineer to lead and manage marine construction and upgrade projects for offshore assets such as FPSOs and FSOs, focusing on life extension initiatives. Roles and...

  • Senior Systems Engineer

    3 weeks ago

    Houston, United States VC5 Consulting Full time

    Senior Systems Engineer Key Responsibilities: Infrastructure Management: Manage and optimize our server infrastructure, consisting of approximately 900 virtual servers and a minimal number of physical servers. Cloud Migration: Oversee the strategic migration of our customer environment to the cloud, ensuring a seamless transition and minimal disruption...

  • Senior Power Systems Engineer

    1 week ago

    Houston, Texas, United States Jobot Full time

    Senior Electrical Engineer OpportunityJobot is a prominent consulting firm focused on delivering exceptional mechanical, electrical, plumbing, commissioning, and technology design solutions. We are in search of a Senior Electrical Engineer to enhance our dynamic team. In this role, you will be tasked with:Designing, developing, and evaluating electrical...

  • Senior Electrical Systems Engineer

    2 weeks ago

    Houston, Texas, United States Enterprise Products Partners Full time

    Position OverviewThe Senior Electrical Systems Engineer plays a crucial role in delivering technical expertise, resolving complex issues, and providing design support for the operational and maintenance activities of electrical systems across designated assets.Key ResponsibilitiesAct as a Subject Matter Expert (SME) on electrical-related challenges.Diagnose,...

  • Senior Validation Engineer

    3 weeks ago

    Houston, United States Sunrise Systems, Inc. Full time

    Job Title: Senior Validation EngineerLocation: Houston, TX Duration: 6+ MONTHS (with possible extension)Position Type: Hourly contract Position (W2 only) Must have Qualifications:Experience with statistical process control (SPC) and data analysis.Knowledge of steam sterilization equipment and purified water system.Job DescriptionOverview:We are seeking a...

  • Senior Validation Engineer

    4 weeks ago

    Houston, United States Sunrise Systems, Inc. Full time

    Job Title: Senior Validation EngineerLocation: Houston, TX Duration: 6+ MONTHS (with possible extension)Position Type: Hourly contract Position (W2 only) Must have Qualifications:Experience with statistical process control (SPC) and data analysis.Knowledge of steam sterilization equipment and purified water system.Job DescriptionOverview:We are seeking a...

  • Senior Validation Engineer

    3 weeks ago

    Houston, United States Sunrise Systems, Inc. Full time

    Job Title: Senior Validation EngineerLocation: Houston, TXDuration: 6 MONTHS (with possible extension)Position Type: Hourly contract Position (W2 only)Must have Qualifications:Experience with statistical process control (SPC) and data analysis.Knowledge of steam sterilization equipment and purified water system.Job DescriptionOverview:We are seeking a highly...

  • Senior Validation Engineer

    3 weeks ago

    Houston, United States Sunrise Systems, Inc. Full time

    Job Title: Senior Validation EngineerLocation: Houston, TXDuration: 6 MONTHS (with possible extension)Position Type: Hourly contract Position (W2 only)Must have Qualifications:Experience with statistical process control (SPC) and data analysis.Knowledge of steam sterilization equipment and purified water system.Job DescriptionOverview:We are seeking a highly...