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Customer Service Representative

2 months ago

Mt Vernon, United States Savi Bank Full time
Are you interested in a career in banking with career advancement at a growing community bank?

SaviBank is seeking confident, customer service oriented individual to fill a vital role in our Mt. Vernon Branch location as a Customer Service Representative (Bank Teller). Are you interested in using your experience in customer service and cash handling at a growing local community bank? If so, please read on

In order to continue serving our customers at the highest level, we are working hard to become "the place to work." We provide stable employment, fair compensation, and career path opportunities for our employees with upward mobility.

This Customer Services Representative (Bank Teller), is a entry or experienced level position that offers a competitive salary based on experience. In addition, we offer employer paid a 401(k) plan with matching contributions, medical and supplemental benefits, paid time off (PTO) and paid holidays. If this sounds like the opportunity that you've been looking for, apply today

We are a full-service growing community bank that believes in being honest in all we do, having integrity in all our dealings, and showing respect for all with whom we work and do business and cares about their community and employees.

This is a full time, non-exempt position working Monday through Friday with a general schedule of 8:45 A.M. - 5:45 P.M. Salary for this position is $16.81-$25.21 hourly to start based on experience and qualifications, with training for career ladder advancement.

  • Generous medical, dental and vision insurance, 100% paid for employee
  • Life and disability insurance
  • 401k + Company Match up to 4%
  • Flexible PTO & Illness Bank
  • 11 Paid Holidays
  • Other market competitive perks and benefits
  • The opportunity to work for a great team at a growing community bank
Position Summary:

Effectively meet the financial needs of bank customers by conducting accurate and appropriate transactions, providing quality products, and excellent customer service.

Essential Duties and Responsibilities:
  • Process checking and savings deposits, withdrawals and inquiries: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
  • Accept loan payments: verify payment amount and issue receipts.
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
  • Cash checks: verify endorsement, receive proper identification, and ensure validity.
  • Maintain responsibility for reconciling cash drawer daily by adhering to proper balancing procedures, including periodic batching of cashed checks.
  • Issue money orders and cashier's checks.
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Ensure teller station is properly supplied.
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Refer customers to the proper department for issues that cannot be resolved at the teller line.
  • May open new accounts.
  • Identify counterfeit currency.
  • Actively sell and cross-sell bank services.
  • Scan other tellers work daily.
  • Balance other branch's cashier's checks and money orders.
  • Balance ATM daily.
  • Fulfill vault teller responsibilities as needed.
  • Required to comply with Bank policies and procedures as well as applicable state and federal banking regulations.
Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
  • Tact and diplomacy in dealing with both customers and employees
  • Strong organizational skills
  • Good communication skills - the individual speaks and writes clearly and persuasively in positive and negative situations.
  • Able to work well under pressure
  • Proficient computer skills
  • Detail orientated
  • Knowledge of bank regulations
  • Knowledge of the Bank's products and services
  • Tact and diplomacy needed for working with a small staff in a close atmosphere
  • Problem solving skills
  • Flexibility and ability to multi-task
  • Safety and security the individual observes safety and security procedures and uses equipment and materials properly.
Minimum Experience:
  • High School diploma or equivalent
  • Two years customer service
  • One year cash handling experience preferred
Working Environment/Conditions:
  • Climate controlled office environment.
  • Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule. May be required to work Saturdays and/or extended hours, as needed.
  • May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) - receives detailed instruction to minimize risk.
Physical Demands/Effort:
  • Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
  • Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
  • Ability to stand or sit for extended periods of time and duration of shift.
  • Ability to occasionally kneel, reach, bend, push, pull and carry.
  • Occasional lifting to independently move or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs.

AAP/EEO Statement

SaviBank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, national original, disability, veteran status, or any other characteristic protected by state, federal or local law.