Senior Dealer Success Manager

**Senior Dealer Success Manager**

at Upstart Remote By leveraging Upstart's AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart's patent-pending platform is the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart not only supports a large remote workforce, but also has offices in San Mateo, CA; Columbus, OH; and Austin, TX. **About Upstart**

Upstart is a leading AI lending platform partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, were now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. Weve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, wed love to hear from you

**The Team**

Our Auto Retail Account Management team fills a critical role in our company voicing the needs and suggestions of our customers in our product development. They build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. As individual contributors they are dedicated to ensuring client retention and help create upsell opportunities to progress clients through our digital retail products.

As a **Senior Dealer Success Manager** on our Auto Retail team, you will be a key figure in the account management lifecycle for digital retail products. You must have a deep understanding dealership sales process, technologies, and a personable dealer friendly demeanor. Most importantly, you must be comfortable taking on substantial responsibility, with a high degree of autonomy in an environment that may not be cut and dry all the time. You will provide proactive support, internal process direction and serve as the key resource for clients in maximizing the value of digital retail software. As a Senior Account Manager, you must be comfortable in conducting group presentation/ training sessions. Training will be conducted on an iPad-based digital sales technology tool. You will monitor the performance of the account and quality standards while offering solutions for improvement through proactive outreach/virtual meetings and as needed in store meetings/client training.

***Position Location*** **-** This role is available in the following locations: Austin, Remote(#LI-REMOTE)

***Time Zone Requirements*** **-** This team operates on either East/West Coast time zones.

***Travel Requirements -*** This team has regular on-site collaboration sessions. These occur 3 days per Month at the Austin office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

**How youll make an impact:**

* Work directly with all levels within the dealership with a focus on the General Manager, Internet Manager and related business unit associates

* Connect (meet virtually/in person) with all assigned accounts quarterly

* Help other team members (Account Managers and Sales Executives) with churn/client concerns

* Facilitate best practice workshops for clients. Lead in-store workshops for small groups

* Use strong technical and business development skills to increase clients utilization of current Digital Retail products/technology

* Show the flexibility necessary to adjust to changing/additional duties and responsibilities as the department and company evolves

* Proactively collaborate with the assigned Account Manager with mutual customers to ensure a seamless client experience

* Support Account Management in launching and implementation of new dealer accounts.

* Ongoing training and dealer visits

**What were looking for:**

* 5+ years of Account Management experience, ideally in the automotive industry.

* 2-5+ years of experience in the automotive space

* Must have experience in a Client-Facing role, such as Account Manager, Customer Support/Success, Sales Manager

* Proven experience and ability to work in an independent, goal-oriented environment (self-management)

* Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships required

* Strong written, verbal and phone communication skills required

* Proven experience and ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success required.Strong knowledge and experience with business software applications including MS Outlook Suite (Word, PowerPoint, Excel, Viso) required

* Experience interacting with many different CRM platforms, such as Elead, vAuto, DealerSocket, Vin solutions, Dealertrack, Route-one

(#LI-REMOTE)

**What youll love:**

* Competitive Compensation (base + bonus & equity)

* Comprehensive medical, dental, and vision coverage

* Personal Development and Technology & Ergonomic Budgets

* Life insurance and disability benefits

* Clubs and Activities (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams)

* Generous vacation policy

* 401(k) and Employee Stock Purchase Plan (ESPP)

* Catered lunches + snacks & drinks

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

Location (City) * *

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Upstarts Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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