Telephone Service Representative

3 weeks ago


Sarasota, United States Sarasota Memorial Hospital Full time

Job Summary:

Answers calls and transfers them to the correct telephone extensions. Monitors all alarms, follows procedures to alert appropriate departments and authorities. Updates shift beeper list for hospital-wide distribution. Maintains on-calls statistics. Places outbound calls. Provides information (room #s, in house telephone numbers, hospital information, etc.) to customers. Overhead pages approved announcement.

*Experience in processing high volume of calls while responding to Emergency Codes and STATS.

Preferred Qualifications:

- Prefer previous computer skills, switchboard or receptionist experience.
- Prefer demonstrated basic typing skills.
- Prefer demonstrated basic understanding of medical terminology.
- Prefer demonstrated practical and technical knowledge relevant to the position.
- Prefer demonstrated customer service skills.
- Prefer demonstrated ability to coordinate a multitude of tasks.

Preferred Education:

HS EQ: High School Diploma, GED or Certificate

Work Days/Shift/Start Time:

Working 2:30p-10:30p shift, including every week-end.



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