Cutomer Service Representative

2 weeks ago


Sarasota, United States HiFyve Full time
Job DescriptionJob Description

HiFyve is hiring a Customer Service Representative in Sarasota, FL

  • Pay: $15 per/hr - $25 per/hr
  • 1st shift Monday Friday
  • Growing Company with Room for Advancement


Job Responsibilities

  • Assist customers with inquiries, concerns, and complaints via phone, email, or in-person professionally and promptly.
  • Resolve customer issues regarding product quality, delivery delays, billing, or any other order-related matters.
  • Foster strong customer relationships.
  • Understand company products, manufacturing processes, and services to provide accurate information to customers.
  • Keep accurate records of customer interactions and transactions in the company's system.
  • Identify potential sales leads and make cold calls to expand the customer base, contributing to company growth.
  • Process cash, credit, and debit card payments accurately and efficiently.

Qualifications

  • Demonstrated customer service experience.
  • Basic computer skills necessary; ERP experience preferred.
  • Bilingual in Spanish is a plus.
  • Ability to thrive in a fast-paced environment, adept at managing time and tasks efficiently.
  • Positive attitude, adept problem-solving skills, and commitment to delivering exceptional customer service.





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