IT System Engineer I

4 weeks ago


Louisville, United States Queensborough National Bank & Trust Co. Full time

The System Engineer I will assist in planning, initiating, and managing the bank's technology. This position is responsible for designing, implementing, and maintaining the infrastructure of the bank's IT systems. This role focuses on ensuring the smooth operation of hardware, software, networks installations. The incumbent will serve as an escalation resource for all technical related issues.

Key Responsibilities

  • Successfully handles the bank's internal ticketing processing system. Serves as escalation point and ensures that all issues are handle accordingly.
  • Manages cloud telephony system which includes creating, monitoring, and documenting all service requests for outages and changes.
  • Configuring, managing, and troubleshooting LAN, WAN, and other network-related components.
  • Partners with supervisor to understand technology needs. Uses business expertise and technology partnership for moves, adds, and changes to the environment.
  • Manages laptops and desktops. Install and configure operating systems, software, and hardware components, and perform routine tasks by clearly documenting design, maintenance, and support procedures.
  • Troubleshoot user issues with Office 365 and resolve or escalate critical Microsoft support issues.
  • Deploy and manage Office 365 applications to user's devices.
  • Train users on Office 365 applications and provide ongoing guidance for best practices.
  • Interact with vendors and contractors to secure system-related products and services.
  • Provide orientation and training to end users for all modified and new systems.
  • Work with application owners in the bank to troubleshoot and resolve various issues.
  • Uses metrics to gather feedback, recognize the impact of solutions, and support actions to mitigate risk.
  • Identifies opportunities for process improvement to provide better customer experience and/or gain operational efficiencies.
  • Acts as a supportive team player and a champion of the Queensborough brand both internally and externally within the community.
  • Complies with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control.
  • Other duties as assigned.
  • Required travel up to 50%.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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