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Patient Service Representative
2 months ago
Summary
The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.
The Patient Service Associate is responsible for all front desk operations, which include, but are not limited to:
Scheduling patients
Answering phones
Scanning medical records
Triage patient phone calls for severity/importance
Collection of insurance information and verification or benefits
Charge entry and payment posting.
Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.
Requirements
Requirements:
Education: High School Diploma or GED
Previous experience in a Medical Office is preferred but not required
Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action
Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public
Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees
Adapt to the changing needs of the organization, its patients and the market
Actively contribute to a positive, congenial working environment
Actively contribute to enhancing patient experience
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