Design Program Manager

Bachelor's degree in design, research, project management, or a related field or 5+ years proven experience as a Design Program Manager or in a similar role Demonstrable experience in supporting the delivery of complex digital programs Familiar with all phases of the digital product lifecycle and design thinking methodologies Adept at working in both an agile, lab-style environment as well as large-scale production and delivery environments Previous experience in managing multiple design / research projects simultaneously Experience managing design / research delivery within an agile environment and experience managing design / research as a contributor to multiple concurrent agile projects Proficiency in project management tools and software, specifically: Trello, Microsoft Teams, Airtable & Rally Experience managing dispersed teams across multiple time zones Strong understanding of design & research principles and the design / research process Responsibilities

The team empowers teams to deliver the best quality digital client experiences through a model of re-use, experimentation and proven design thinking practices and skillsets You will be engaged with and contribute fully to all stages; planning, managing workflow and capacity planning across a mix of FTE, Contractor and third-party vendor design and research resources globally Acting on behalf of the design and research function, you will work with a range of digital specialisms (PO’s, Technology) in addition to stakeholder groups (marketing, legal, compliance etc) to ensure any planned capacity & output aligns to roadmap priorities, and that resources are deployed in the most efficient and effective way that enable the delivery of high-quality design solutions at pace Tracking burn rates, effort to complete different altitudes of work, and opportunities to further enhance and improve our delivery model over time You are willing to provide hands on support in scheduling and/or facilitating team ceremonies, engagement sessions, research panel interviews etc. in support of the design and research function, helping to continue to drive our efficiency, captured actions and accountabilities As part of a growing digital team, you have the opportunity to contribute fresh ideas and approaches, in partnership with a range of agency partners, digital experience consultants, product owners and technical teams You will support the Design Director with setting the benchmark for operational efficiency within our design and research function that sets a new standard for our firm Coordinate & facilitate end-to-end planning for design & research functions in their delivery for digital work Triage requests for resource support Enable access to all required systems for new joiners Onboard new team members with appropriate access/ tools/ compliance tasks Manage risk log, track mitigation plans and ensure these are communicated to relevant POs & Scrum masters Document Design changes/ managing tasks resulting from changes in scope or approach communicated by the PO(s) Coordinate meeting & ceremony scheduling & facilitation; internal team design reviews, PO & stakeholder sessions, ongoing collaborations with team/ partner/ stakeholders, initiative specific activities [research, workshops etc], retrospectives etc Produce/ input into program status reports, capacity burn rate reports, tool usage & licensing spend etc for management Support day-to-day ops Support Research specific activities: participant management, recruitment, tracking incentives paid, managing research outputs as part of broader project plans Identify continuous improvement opportunities; facilitating retros and other inputs to ensure we continue to optimize the way we operate Contribute to and help track how we monitor the value of the work that the design & research function delivers over time Qualifications

Bachelor's degree in design, research, project management, or a related field or 5+ years proven experience as a Design Program Manager or in a similar role Demonstrable experience in supporting the delivery of complex digital programs Familiar with all phases of the digital product lifecycle and design thinking methodologies Adept at working in both an agile, lab-style environment as well as large-scale production and delivery environments Previous experience in managing multiple design / research projects simultaneously Experience managing design / research delivery within an agile environment and experience managing design / research as a contributor to multiple concurrent agile projects Proficiency in project management tools and software, specifically: Trello, Microsoft Teams, Airtable & Rally Experience managing dispersed teams across multiple time zones Strong understanding of design & research principles and the design / research process Responsibilities

The team empowers teams to deliver the best quality digital client experiences through a model of re-use, experimentation and proven design thinking practices and skillsets You will be engaged with and contribute fully to all stages; planning, managing workflow and capacity planning across a mix of FTE, Contractor and third-party vendor design and research resources globally Acting on behalf of the design and research function, you will work with a range of digital specialisms (PO’s, Technology) in addition to stakeholder groups (marketing, legal, compliance etc) to ensure any planned capacity & output aligns to roadmap priorities, and that resources are deployed in the most efficient and effective way that enable the delivery of high-quality design solutions at pace Tracking burn rates, effort to complete different altitudes of work, and opportunities to further enhance and improve our delivery model over time You are willing to provide hands on support in scheduling and/or facilitating team ceremonies, engagement sessions, research panel interviews etc. in support of the design and research function, helping to continue to drive our efficiency, captured actions and accountabilities As part of a growing digital team, you have the opportunity to contribute fresh ideas and approaches, in partnership with a range of agency partners, digital experience consultants, product owners and technical teams You will support the Design Director with setting the benchmark for operational efficiency within our design and research function that sets a new standard for our firm Coordinate & facilitate end-to-end planning for design & research functions in their delivery for digital work Triage requests for resource support Enable access to all required systems for new joiners Onboard new team members with appropriate access/ tools/ compliance tasks Manage risk log, track mitigation plans and ensure these are communicated to relevant POs & Scrum masters Document Design changes/ managing tasks resulting from changes in scope or approach communicated by the PO(s) Coordinate meeting & ceremony scheduling & facilitation; internal team design reviews, PO & stakeholder sessions, ongoing collaborations with team/ partner/ stakeholders, initiative specific activities [research, workshops etc], retrospectives etc Produce/ input into program status reports, capacity burn rate reports, tool usage & licensing spend etc for management Support day-to-day ops Support Research specific activities: participant management, recruitment, tracking incentives paid, managing research outputs as part of broader project plans Identify continuous improvement opportunities; facilitating retros and other inputs to ensure we continue to optimize the way we operate Contribute to and help track how we monitor the value of the work that the design & research function delivers over time Alderson Loop is looking for a Design Program Manager to join a Fortune 500 investment firm. The Program Manager will be joining a global team with associates in the UK, US, and APAC. The team's purpose is to drive the digital design agenda across the firm; creating a community of practitioners in the distribution teams that consistently derive proven value for the firms clients and the firm, by... solving business problems using a design and research led approach. The team empowers teams to deliver the best quality digital client experiences through a model of re-use, experimentation and proven design thinking practices and skillsets.

You will be engaged with and contribute fully to all stages; planning, managing workflow and capacity planning across a mix of FTE, Contractor and third-party vendor design and research resources globally. Acting on behalf of the design and research function, you will work with a range of digital specialisms (PO’s, Technology) in addition to stakeholder groups (marketing, legal, compliance etc) to ensure any planned capacity & output aligns to roadmap priorities, and that resources are deployed in the most efficient and effective way that enable the delivery of high-quality design solutions at pace. Tracking burn rates, effort to complete different altitudes of work, and opportunities to further enhance and improve our delivery model over time. You are willing to provide hands on support in scheduling and/or facilitating team ceremonies, engagement sessions, research panel interviews etc. in support of the design and research function, helping to continue to drive our efficiency, captured actions and accountabilities.

Overview: As part of a growing digital team, you have the opportunity to contribute fresh ideas and approaches, in partnership with a range of agency partners, digital experience consultants, product owners and technical teams. You will support the Design Director with setting the benchmark for operational efficiency within our design and research function that sets a new standard for our firm. You will help to: • Coordinate & facilitate end-to-end planning for design & research functions in their delivery for digital work • Support resource management & capacity planning • Triage requests for resource support • Enable access to all required systems for new joiners • Onboard new team members with appropriate access/ tools/ compliance tasks • Manage risk log, track mitigation plans and ensure these are communicated to relevant POs & Scrum masters • Document Design changes/ managing tasks resulting from changes in scope or approach communicated by the PO(s) • Coordinate meeting & ceremony scheduling & facilitation; internal team design reviews, PO & stakeholder sessions, ongoing collaborations with team/ partner/ stakeholders, initiative specific activities [research, workshops etc], retrospectives etc • Produce/ input into program status reports, capacity burn rate reports, tool usage & licensing spend etc for management • Support day-to-day ops • Support Research specific activities: participant management, recruitment, tracking incentives paid, managing research outputs as part of broader project plans • Identify continuous improvement opportunities; facilitating retros and other inputs to ensure we continue to optimize the way we operate • Contribute to and help track how we monitor the value of the work that the design & research function delivers over time

Qualifications • Bachelor's degree in design, research, project management, or a related field or 5+ years proven experience as a Design Program Manager or in a similar role • Demonstrable experience in supporting the delivery of complex digital programs • Familiar with all phases of the digital product lifecycle and design thinking methodologies • Adept at working in both an agile, lab-style environment as well as large-scale production and delivery environments • Previous experience in managing multiple design / research projects simultaneously • Experience managing design / research delivery within an agile environment and experience managing design / research as a contributor to multiple concurrent agile projects • Proficiency in project management tools and software, specifically: Trello, Microsoft Teams, Airtable & Rally • Experience managing dispersed teams across multiple time zones • Strong understanding of design & research principles and the design / research process

Company information Alderson Loop delivers technology and marketing/creative consulting and staff augmentation services. We aim to provide an experience unlike any other in our industry for our clients and employees.When you need a little help in a specific area like IT or marketing, turn to Alderson Loop for experts. We know they’re the best because our recruiters spend time getting to know them. In an increasingly automated world, it’s easy to forget the value of a personal touch, but we’ve never lost sight of it.We also get that no one else does what you do in quite the same way. Your business is special, so you need a partner who recognizes that. We want to be that partner.Our Values: Kindness, Focus, Responsiveness, Honesty, & Resiliency Information Technology and Services, Legal Services, Management Consulting, Human Resources, Staffing and Recruiting

#J-18808-Ljbffr