Operations Supervisor

We are looking for an experienced Operations Supervisor to help grow and nurture our team. Our management team is laid back, tight knit, and invested. When we say family, we mean it. We are collaborative and are always open to new ideas that will help us move closer to accomplishing our mission. As we grow, you will grow with us.

Responsibilities:
The Operations Supervisors of Stratosphere Social provide both leadership and oversight to the daily operations and overall service to our staff, guests and community at large. They will work in concert with the Director of Hospitality and Operations and the rest of the management team to be the driving force in delivering a best-in-class service program, creativity in beverage service, hospitality standards in all departments, maintaining budgetary costs, highest level of sanitation & safety in all areas, training, genuine hospitality, and positive attitude.

Candidates with 2+ years of additional experience in some or all of all the following areas are preferred:

• FEC (Family Entertainment Center) Management
• Sports Bar Management
• Bowling Center Management
• High Volume Restaurant Management
• Casino/Hospitality Food & Beverage

Special Qualifications:
The ability to manage in a diverse environment with a focus on guest service is essential to success in this role.
Communication skills that allow open and honest professional exchanges between all members of management, staff, and guests. The Operations Supervisor will be adept at defusing both guest and staff issues to provide a positive outcome.
Trained professionally with an established track record in high volume diverse entertainment venues, high quality food & beverage operations.

Knowledge of redemption games, bowling, and/or amusement attractions is preferred.

Key Duties:

• Train and mentor our frontline team.
• Ensure onboarding of new hires and ongoing training is on point with SS’s mission.
• Delegation of key department duties, with timely follow-up, and accountability.
• Inventory management for liquor, beer and wine.
• Deliver a consistently high level of service throughout the property.
• Create productive, yet effective schedules which allow us to continually provide exceptional guest service, while meeting budgetary and operational goals.
• Ability to manage during the moment, keeping the big picture goals insight.
• Prepared & involved for all staff meetings
• Be able to work and communicate with the Director and the entire management team to ensure seamless execution.
• Manage the HR component of the FOH departments: hiring, reviews, discipline, and terminations by means of the HR system.
• Develop team with a culture of coaching, managing, and mentoring.
• Maintains highest sanitation & safety standards.
• Open to learning, the thirst for constant improvement, both for the business and self.

Lead by Example, BE THERE

Experience:
Previous experience in high volume / high quality operations, with diverse menus, dining & bar options (social / corporate catering, VIP, casual). Successful experience with cost control (labor, food, beverage and paper), developing regulars, team training & development preferred.
Premise and liability accountability, private ownership, corporate restaurant experience preferred.

Education:
Bachelor’s degree or related certification or/with 2 or more years of related experience

Core competencies:
Leadership, Management, Planning, Organization, Team Building