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Guest Service Representative Hotel Front Desk

2 months ago

Alpine, United States Viejas Casino Full time

GENERAL SUMMARY

Processes reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required.

CORE SCOPE OF POSITION

  • Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations.
  • Offers guest other room options and/or up sells room when possible.
  • Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes.
  • Handles monies, receipts, guest accounts and other forms of credit.
  • Completes cashiers report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems.
  • Assists with making room reservations. ****
  • Maintains an inventory of vacancies, reservations, and room assignments. ****
  • Identifies and explains room features to guests.
  • Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest.
  • Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.
  • Makes other reservations such as restaurant, shows, etc. ****
  • Maintains and organizes work area, Lobby and Front Desk area.
  • Arranges transportation for guests/visitors.
  • Partners with and assists other team members to promote an environment of teamwork and achieves common goals.
  • Notifies Security of any guest reports of theft.
  • Ensures that a clean, safe, hazard-free work environment is maintained.
  • Adheres to all company and department policies, procedures, and standard operating guidelines
  • Performs all other duties.

Required Skills

** KNOWLEDGE AND SKILLS**

  • Knowledge of Microsoft Office.
  • Detail-oriented, organized, self-motivated, and values teamwork.
  • Ability to type 35 WPM.
  • Ability to effectively communicate with guests and team members verbally or in written form.
  • Ability to multi-task and work in a fast-paced environment.
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Required Experience

** EDUCATION/CERTIFICATION**

  • High school diploma or general education degree (GED).

EXPERIENCE

  • 1 to 2 years of related experience and/or training.
  • Guest service experience preferred.
  • Must be age 21 years of age or older.

Qualifications:
KNOWLEDGE AND SKILLS

  • Knowledge of Microsoft Office.
  • Detail-oriented, organized, self-motivated, and values teamwork.
  • Ability to type 35 WPM.
  • Ability to effectively communicate with guests and team members verbally or in written form.
  • Ability to multi-task and work in a fast-paced environment.
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.