Technical Support Staff

2 weeks ago

Grayling, United States Kirtland Community College Full time
Salary: $13.00 Hourly

Location : Gaylord, MI

Job Type: EDUStaff

Job Number: 21-00137

Division: University Center

Department: University Center

Opening Date: 09/16/2024

Description

Kirtland Community College is looking for part-time assistance in the University Center building located in GAYLORD, MICHIGAN.

The person in this role would be would assist at the front entrance to greet guests as they enter the building and provide a number of clerical support services to clients, students, and community members at the University Center.

Duties

JOB RESPONSIBILITIES-

  • Assists with University Center partner and client events, as assigned, including preparation, set-up/take-down, welcomes table, etc.
  • Performs general office work; PowerPoint update, event signage, answers helpdesk telephone, etc.
  • Instructs clients and community members visiting the building regarding the use of computers, classroom AV, and other equipment.
  • Provides audio-visual and technical support in the Jack Thompson Media Center, classrooms, and meeting rooms.
  • Prepares packets of information for various events and information as directed.
  • Collects incoming mail and distributes it appropriately.
  • Monitors and requests media center and classroom supplies.
  • Maintains access to the Jack Thompson Media Center, classrooms and UCG building during scheduled hours by following appropriate security protocols.
  • Operates and follows level 1 protocol for ITV equipment during scheduled events, meetings, and classes.
  • Proctors and provides assistance in accordance with test center guidelines.
  • Records details of inquiries, comments and complaints, maintenance issues, and actions taken in the Communication Log.
  • Provides feedback on the efficiency of the client/customer service process and follows standard helpdesk protocol.
  • Maintains a clean environment; performs janitorial duties as required or assigned.
  • Other duties as assigned.
Qualifications

MINIMUM QUALIFICATIONS -
  • High school diploma or GED preferred
  • Proficiency in common office software applications, including word processing and PowerPoint (tables, graphs, charts, 45 wpm accurate keyboarding) and ability to learn and use a variety of personal computer software
  • Demonstrated interpersonal communication skills
  • Ability to work effectively with adults in an educational setting


SUPERVISION - Works under the general supervision of theBusiness Operations Supervisor, University Center.

ATTENDANCE - Individuals in this position are expected to be available during the peak business hours of the University Center Gaylord, including nights and weekends, or as otherwise required.

WORKING CONDITIONS - Conditions are those of a typical office environment, requiring frequent oral and electronic communication with students, college staff, and the public, a high level of professionalism with clientele, a commitment to confidentiality, and the ability to enter and retrieve data and written communications in electronic format in a timely manner.

01

Do you possess a High School Diploma or GED?
  • Yes
  • No


02

How many years of experience do you have working with Office Software Systems?

03

How many years of experience do you have working in an office setting?

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