Field Operations Manager

5 days ago

South Yarmouth, United States Verizon Full time
When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

You will manage the day to day operations of a field crew responsible for maintaining and installing Verizon's Network. You will be actively coaching, motivating and supporting your team's professional development. You will be leading and guiding a team of union-represented employees promoting outstanding customer service in a safe working environment. You will be managing multiple tasks and prioritizing based upon the ever-changing environment and daily service delivery situations.

  • Training, coaching, and counseling direct reports through observing employee quality and safety performance.

  • Engaging with employees to manage, evaluate and meet team performance and business metrics.

  • Conducting employee performance appraisals and communicating feedback effectively.

  • Supporting the installation, maintenance, and construction of network services.

  • Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.

  • Interacting with customers as needed to ensure service satisfaction.

  • Managing mandatory training on compliance, safety, systems and general process changes.

  • Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.

  • Resolving grievances and workplace issues to maintain and enhance a positive working environment.

  • Traveling required within work geography. May be overnight at times depending on geography size.

What we're looking for...

You thrive in environments where strong leadership skills, business acumen, and technical expertise are key to driving the success of multi-functional teams. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You'll need to have:

  • Bachelor's degree or four or more years of work experience.

  • Four or more years of relevant work experience.

  • Experience in managing and leading cross-functional teams.

  • Valid driver's license.

  • Willingness to travel.

  • Willingness to work extended hours when necessary, including weekends, holidays, after hours and on-call as required for the needs of the business.

Even better if you have one or more of the following:

  • A degree

  • Experience in the telecommunications or technology industry.

  • Strong communication skills.

  • Knowledge of outside plant network architecture including copper and fiber optics.

  • Strong PC skills (e.g. Microsoft Office Suite, Google Suite, etc.)

  • Experience using virtual collaboration tools (i.e. Zoom, Blue Jeans, Slack, MS teams, etc.).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working In this worksite-based role, you'll work onsite at a defined location(s). Scheduled Weekly Hours 40 Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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