Director of Information Technology

Job Description

Job Description

Summary The Director of IT will plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. The Director of IT will work closely with Chief Information Officer (CIO) and decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Duties/Responsibilities Strategy & Planning Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies. Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.

Operational Management Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision. Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users. Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives. Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems. Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award. Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs. Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts. Oversee provision of end-user services, including help desk and technical support services. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements. Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.

Supervisory Responsibilities Manage the hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals.

Performance Requirements To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures. Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times. Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork. Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity. Demonstrate a desire to succeed and willingness to help others succeed. Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements. Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices. Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity. Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications Must be at least 21 years of age. High School Diploma or GED equivalent, required. Bachelor’s Degree in Computer Science, Computer Information Systems or a related field, required. An equivalent combination of education and direct and relevant experience may be considered in lieu of a Bachelors Degree. Master’s Degree, preferred. Five (5) years of experience managing and/or directing an IT operation. Five (5) years of experience working in the Casino industry. Experience in strategic planning and execution. Ability to deal effectively with all staff members exercising tact, diplomacy, and patience at all times. Must have excellent verbal and written communication skills in order to promote a positive and professional image. Considerable knowledge of business theory, business processes, management, budgeting, and business office operations. Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including Cisco, Dell EMC, Barracuda, and Aristocrat Oasis 360. Superior understanding of the organization’s goals and objectives. Demonstrated ability to apply IT in solving business problems. In-depth knowledge of applicable laws and regulations as they relate to IT. Strong understanding of human resource management principles, practices, and procedures. Proven leadership ability. Ability to set and manage priorities judiciously. Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. Required to submit to and obtain negative results on all drug and/or alcohol testing.

*Note

This description incorporates the most typical duties performed. It is recognized that other duties, not specifically mentioned, may also be performed. The inclusion of those duties would not alter the overall scope of this position.

Soboba Casino Resort Benefits Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: · 401k Plan · Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance · Medical, Dental & Vision paid for the employee · Employee Assistance Program · Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) · Paid Time Off Soboba Casino Resort Team Member Recognition including, but not limited to: · Reward and Recognition Program (Quarterly, and Annually) · Team member Incentives · Discounted Team member meal

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