Customer Service Specialist
5 months ago
** Customer Service Specialist - Flagler Orthopedic Specialists - Full-time Days (Palm Coast)**
**Job Category****:** Clerical **Requisition Number****:** CUSTO01520 Showing 1 location **Job Details**
**Description**
* Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
* Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.
* Takes and accurately records patient payments for balances during check-in or check-out.
* Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
* Clearly and concisely communicates with physicians and staff regarding any patient related issues.
* Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
* Assists in maintaining liaisons with other organizations and offices for the exchange of information.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Required**
**3 years:** Clerical experience.
**Preferred**
Orthopedic Scheduling experience.
**1 year:** Clerical experience in a health care setting.
**Licenses & Certifications**
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