Customer Service Specialist

5 months ago


Palm Coast, United States Flagler Health+ Full time

** Customer Service Specialist - Flagler Orthopedic Specialists - Full-time Days (Palm Coast)**

**Job Category****:** Clerical **Requisition Number****:** CUSTO01520 Showing 1 location **Job Details**

**Description**

* Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.

* Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.

* Takes and accurately records patient payments for balances during check-in or check-out.

* Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.

* Clearly and concisely communicates with physicians and staff regarding any patient related issues.

* Ensures patient information is accurate, up to date, and complete in the electronic medical record program.

* Assists in maintaining liaisons with other organizations and offices for the exchange of information.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Required**

**3 years:** Clerical experience.

**Preferred**

Orthopedic Scheduling experience.

**1 year:** Clerical experience in a health care setting.

**Licenses & Certifications**


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