Systems Admin

3 weeks ago


West Point, United States Intelliswift Full time
Job ID: 24-01539
Technical (75%)
  • Perform Windows PC OS , and Microsoft Endpoint Manager Administration .
  • Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM (IT Service Management) in a timely and reliable manner.
  • Install , maintain , setup , troubleshoot and configure PCs , laptops , networked printers .
  • Configure , manage , and deploy software updates to required groups.
  • Report on software installations and statuses across the networks.
  • Maintain Windows 10 feature upgrades through MECM (Microsoft Endpoint Configuration Manager) SCCM (System Center Configuration Manager) .
  • Can effectively create custom MECM SCCM reports .
  • PowerShell experience and knowledge.
  • Manage assigned tasks and quickly respond to and process Help Desk tickets using ServiceNow .
  • Support Help Desk personnel and Administrators as required
  • Monitor Resolve Windows PC performance , health and security issues .
  • Develop test and analyze new technical solutions to problems.
  • Create Active Directory ; M365 , MS Exchange email , File & Print shares for new users .
  • Detect, diagnose and troubleshoot PC malfunctions .
  • Provide all aspects of user account management from creation to deletion.
  • Other duties as may be required.

Project Management (25%)
  • Manage a large portfolio of projects , tasks, issues and systems.
  • Manage projects from initial requirement stage on through completion stage , ensuring appropriate documentation and completion.
  • Conduct Lead formal project meetings with team , other departments, and customers.

Required Skills, Attributes & Education:
  • Bachelor's Degree in Information Technology or similar majors is preferred.
  • At least 5 years of experience in Information Technology.
  • At least 2 recent years of experience in the administration of Microsoft AD ( Active Directory ) and Windows 365 account administration .
  • Ability to think logically and to analyze issues and implement appropriate solutions.
  • Ability to complete projects on time.
  • Can work well in a team environment.
  • Ability to interact positively with customers.
  • Solid experience in Microsoft Endpoint Manager Administration Configuration .

Technical Certification:
  • A+ is a +

Travel:
Willingness to travel
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