Systems Admin
3 weeks ago
Technical (75%)
- Perform Windows PC OS , and Microsoft Endpoint Manager Administration .
- Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM (IT Service Management) in a timely and reliable manner.
- Install , maintain , setup , troubleshoot and configure PCs , laptops , networked printers .
- Configure , manage , and deploy software updates to required groups.
- Report on software installations and statuses across the networks.
- Maintain Windows 10 feature upgrades through MECM (Microsoft Endpoint Configuration Manager) SCCM (System Center Configuration Manager) .
- Can effectively create custom MECM SCCM reports .
- PowerShell experience and knowledge.
- Manage assigned tasks and quickly respond to and process Help Desk tickets using ServiceNow .
- Support Help Desk personnel and Administrators as required
- Monitor Resolve Windows PC performance , health and security issues .
- Develop test and analyze new technical solutions to problems.
- Create Active Directory ; M365 , MS Exchange email , File & Print shares for new users .
- Detect, diagnose and troubleshoot PC malfunctions .
- Provide all aspects of user account management from creation to deletion.
- Other duties as may be required.
Project Management (25%)
- Manage a large portfolio of projects , tasks, issues and systems.
- Manage projects from initial requirement stage on through completion stage , ensuring appropriate documentation and completion.
- Conduct Lead formal project meetings with team , other departments, and customers.
Required Skills, Attributes & Education:
- Bachelor's Degree in Information Technology or similar majors is preferred.
- At least 5 years of experience in Information Technology.
- At least 2 recent years of experience in the administration of Microsoft AD ( Active Directory ) and Windows 365 account administration .
- Ability to think logically and to analyze issues and implement appropriate solutions.
- Ability to complete projects on time.
- Can work well in a team environment.
- Ability to interact positively with customers.
- Solid experience in Microsoft Endpoint Manager Administration Configuration .
Technical Certification:
- A+ is a +
Travel:
Willingness to travel
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