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Dispatch Service Representative
2 months ago
The basic function and purpose of the Dispatch Service Representative (DSR) position at The Water Heater Company is to answer all inbound phone calls, promptly tend to all communication channels, deliver exceptional customer service, and ensure positive interactions with both clients and technicians. This role includes effectively managing the Dispatch Board, utilizing knowledge of schedule conditions, job content, and Technician expertise to schedule appointments and optimize productivity. Hours: Full-Time & Part-Time Positions. Available shifts from 7 am - 8:30 pm / 7 days a week/ weekend availability. Requirements: Minimum 1 year of experience in Dispatch and/or Customer Service. High school diploma or GED. A clear background check and successful completion of the drug test are required. Ability to work in the office full-time or part-time. Benefits: Performance Pay 100% coverage of a standard Medical, Dental and Vision insurance plan 401k Plan Sick Pay Life Insurance Employee Discount Please Complete Fully Upload Your Resume Personal Information First Name * Last Name * Phone * Email * Address City State Postal code Have you applied for a job with us in the past? Yes / No Do you currently have a valid Drivers License? Yes / No Please select any of the following Driving Violations you have in the last 3 years (select all that apply): Driving while intoxicated or Under the Influence, Criminal Speeding-Speeding more than 20 mph over speed limit, Hit-and-Run, Driving under suspended or revoked license, Reckless Driving, Speed Contest i.e. Drag Racing, Grand Theft Auto, Any other convictions that may prevent you from being insured, 3 or more speeding tickets in the last 3 years, None of the above. Are you applying for Part-Time or Full-Time? * Part-Time / Full-Time When Can You Start? (Month, Year) Do you have a minimum of 1 year of experience in Dispatch? * Yes / No Work History - Employer 1 Employer 1 - Name * Employer 1 - City, State Employer 1 - Position Held Reason For Leaving Employer 1 Employer 1 - Start Date (Month, Year) * Employer 1 - End Date (Month, Year) * Responsibilities at Employer 1 * Currently Working There? * Yes / No May We Contact Employer 1 For Reference? * Yes / No Work History - Employer 2 Employer 2 - Name Employer 2 - City, State Employer 2 - Position Held Reason for leaving Employer 2 Employer 2 - Start Date (Month, Year) Employer 2 - End Date (Month, Year) Responsibilities at Employer 2 May We Contact Employer 2 For Reference? Yes / No Terms & Conditions Disclaimer: By completing this form you give The Water Heater Company permission to contact you through email, phone, and text about current job openings. I confirm that I want to receive emails, phone calls, and texts about current job openings from The Water Heater Company using the contact information I provide. #J-18808-Ljbffr
