Field Manager

2 weeks ago

St Paul, United States Waypoint Detailed Delivery Full time

Waypoint Detailed Delivery is seeking a Field Manager.

Reports to: Director of Operations

Supervises: Assigned location staff around the Minnesota/ Soth Dakota area

Salary is commensurate with experience.

PRIMARY RESPONSIBILITIES

  • Act as primary liaison to site locations
  • 1st point of communication for all situations regarding site locations
  • Ambassador for the Waypoint brand
  • Behave professionally at all times
  • Be polite and maintain composure
  • Exercise good judgment and communicate accordingly
  • Complete any daily data entry in Waypoint software and client software (if applicable)
  • Create work orders
  • Optimize daily workload in Waypoint logistics optimization software
  • Assign routes/orders to drivers (or oversee the process)
  • Work with designated client personnel as needed to ensure a successful partnership
  • Assist to create any SOP documents related to the account and enforce them when in place
  • Update, implement, and communicate procedural changes as needed
  • Provide agreed-upon reports to client as necessary o Take part in meetings as necessary
  • Investigate incidents and convey findings to Minnesota and South Dakota Manager for final resolution and report
  • Maintain confidentiality at all times. This includes company, client, and client customer/patient confidentiality
STAFFING
  • Provide leadership to drivers reporting directly to you (staff)
  • Lead by example and exhibit exemplary work habits
  • Train staff on all client procedures/equipment
  • Treat Waypoint staff with respect at all times
  • (Re-)educate and/or discipline staff in a courteous and professional manner
  • Coordinate employee hiring with Human Resources Manager
  • Relay staffing needs
  • Assist with interview process
  • Assist with onboarding process
  • Arrange for training
  • Dispense corporate property as needed
  • Create staff shift and on-call (where applicable) schedules to ensure all work is completed
  • Rearrange staffing when necessary to accommodate needs
  • Manage staff time system as it applies to
  • Missed/incorrect punches
  • Document and discipline as necessary
  • PTO requests
  • Ensuring the company's labor needs are met
  • Resolve request conflicts
  • Staff call-offs
  • Report to management team
  • Arrange for and communicate alternate staffing to ensure all work is accounted for
  • Labor reports for upper management analysis (if/when requested)
  • Ensure that staff:
  • Follow and adhere to all corporate, DOT, OSHA and other regulatory agency policies and procedures.
  • Complete all required paperwork/electronic documentation accurately, legibly, and in a timely manner
  • Communicate regularly with logistics department upon arrival and before departure from each stop in accordance with the Waypoint Conversations training document
OTHER
  • Manage local vehicle maintenance program
  • Work with Northeast Regional Manager to rotate vehicles when/as necessary
  • Schedule and facilitate standard vehicle maintenance
  • Oil changes
  • Tire rotations
  • Work with operations manager to arrange vehicle repairs
  • Emergency management
  • Report incident immediately to Operations Manager
  • Coordinate towing and or vehicle/driver retrieval in the case of a breakdown or accident
  • Communicate with logistics staff regarding operational impact of any emergency incident
  • Oversee staff ride-alongs and/or audits
  • Any assigned duties which advance and grow the mission of the company through detailed work, diligent efforts and a positive and energetic attitude
  • Back up delivery staff (unless otherwise arranged with HR)
  • Other duties as assigned
SKILLS, QUALIFICATIONS AND EXPERIENCE
  • Satisfactory driving record
  • Valid driver's license
  • Clean criminal background and drug screen
  • Capable of working independently
  • Excellent oral communication skills
  • Ability to read and follow detailed, specific instructions and/or exercise good judgment by asking questions
  • Ability to review facts, make appropriate decisions and convey correct and detailed information to staff and management
REQUIRED TRAINING
  • Familiarity with the Waypoints corporate policy manual
  • RUN OUR WAY online training program commensurate with level required of Waypoint location staff
  • Waypoint Conversations driver-logistics communication expectations
  • Primary client-specific materials, SOP documents, technology guides, etc
  • Field training with experienced delivery staff, supervisors, and/or managers
  • Ongoing education as needed and/or required
PHYSICAL REQUIREMENTS
  • Ability to drive in all types of weather, including occasionally inclement weather (wind, rain, snow). Additional considerations and determinations are made based on each situation.
  • Safely drive for extended periods of time
  • Walk, sit, stand, reach, bend, as necessary
  • Lift and carry up to 50 pounds without injury or accident
TRAVEL
  • Routine travel within localized (hub) delivery areas. Occasional travel to other areas as needed
COMPENSATION AND BENEFITS
  • Position is a full-time, salaried position
  • Compensation is based on role, individual value/skill set, corporate needs, and other circumstances
  • Benefits are in accordance with corporate policy: Major Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, Holiday PTO, and Vacation PTO.

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