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Center Manager
2 months ago
Who We Are
Great Lakes Bay Health Centers (GLBHC) is a community health center umbrella made up of 32 locations throughout the Great Lakes Bay region and beyond. Most locations are set up to serve medically underserved populations, but our doors are open to anyone regardless of insurance or lack of insurance. The services provided are sensitive to the community's needs, are not based on ability to pay, and are offered without regard to criteria such as race, religion, national origin, sexual orientation, or gender identity. Our federally qualified community health centers around Michigan offer a wide range of comprehensive, high-quality care to thousands of patients. Simply put, we change peoples' lives
JOB SUMMARY
The Center Manager executes leadership that is accountable for the clinical management of the site, including responsibility for adequate coverage, and ensures sites compliance with policy and procedures related to clinical quality, infection control, medication management, and patient and employee safety. Works closely with other Behavioral Health Leaders to support the department vision and participates in quality improvement initiatives. Supports and participates in a team-based approach to care in a Patient Centered Specialty Practice.
ESSENTIAL JOB DUTIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
20% 1. Provides direct supervision of designated program staff. Evaluates peformance of staff to ensure following organizations guidelines and expectations. Conducts employee evaluations in a timely manner, monitors performance, counsels, and implements disciplinary measures when necessary. Continually assesses staff competency and coaches' staff to maximum performance. Responsible for disseminating information to designated program staff. Maintains appropriate staffing levels according to provider schedules and nursing care needs. Responsible to assure training needs of clinical staff.
15% 2. Responsible for assisting with site coverage plans for absences andleaves and exits to ensures patients needs are continually met. Actively monitors patient panels and works closely with other Behavioral Health Leaders to ensure full utilization of staff cross sites. Ensures schedule maintenance is kept up to date and qualified staff are on site to manage patient needs, including desktop oversight. Handles daily patient concerns and/or complaints and follows up as appropriate.
25% 3. Responsible for leading the day-to-day operations across the site. Responsible for ensuring site compliance with policy and procedures related to clinical quality, infection control, medication management, patient and employee safety. Collaborates with multi-disciplinary leaders to ensure an integrated system of care. Runs huddle meetings. Maintains oversite of all medical supplies, 340B medications, immunizations, and vaccines.Follows organizational policy related to vaccine and medication management.
20% 4. Provides nursing care/support for all patient visits as needed. May assist with procedures, medication administration, and vital sign monitoring as needed to expedite patient care. Fills in where needed. Provides triage services and responds to patient acute situations. Responsible for assuring timely tracking is completed for the site. Serves as a resource for medical staff.
10%. 5. Serves as the Employee Health Nurse and submits incident reports in a timely fashion. Follows organizational policy for all employee work injuries.
10% 6. Responsible for oversight of front desk activities and staff in the absence of a Front Desk Coordinator.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job.Duties, responsibilities and activities may change at any time with or without notice.
MARGINAL JOB DUTIES
Maintains current knowledge of all applicable guidelines/mandates as set forth by the State of Michigan, HRSA, and other accrediting or regulatory entities, and develops program workflows necessary for compliance.
Attends meetings and trainings.
Performs other duties as assigned.
JOB SPECIFICATIONS
Education/Experience:
Knowledge, experience and demonstrated competence in the care of all populations to include psychiatric and behavioral health patients.Minimum one year in a behavioral health field with a minimum of three years management experience preferred.
Licensure: Licensed as a Registered Nurse in the State of Michigan. BLS certified.
Interpersonal Skills: Develops a positive image/presence within the program, the site, and the company. Strong leadership skills and ability to work collaboratively with a large team. Excellent interpersonal, written, and verbal communication skills. Critical thinking skills.
Possesses knowledge of Tardive Dyskinesia preferred.
Physical Effort: Medium.
Hours: Full time, and /or part-time; flexible and varied.
Travel:
May require limited travel within service area. If use of personal vehicle is required, reimbursement for mileage provided at the existing rate of the corporation.Must be a licensed driver with proof of personal liability and property damage insurance.
GLBHC is an equal opportunity employer and prohibits discrimination and or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and or local laws.
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