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Branch Manager

3 months ago

Nashville, United States Window Nation Full time

**Window Nation, LLC**

**Branch Manager**

**Nashville, TN - Full Time**

Our **Branch Manager** oversees the entirety of his/her branchs installation program. He/She is responsible for pipeline management, inventory efficiency, expense control, staff development, best practice and SOP implementation and execution, change management and customer experience.

**PRIMARY RESPONSIBILITIES**

* Lead, develop and manage direct reports; create a culture rooted in impeccable customer support and a drive for results

* Divide strategic objectives and initiatives into actionable tactical plans; execute and monitor plans

* Recommend, implement, and monitor actions to increase revenue generation and profitability

* Deliver on branch margin and profitability targets

* Manage branch expenditures within budget guidelines

* Work with relevant internal stakeholders to ensure payment receipt protocols are properly executed and A/R is collected timely

* Monitor industry/competitor landscape to ensure our compensation programming (salaries, incentives, and benefits) is competitive to drive recruitment and retention of staff

* Maintain positive customer relationships; identify, monitor and manage customer service standards

* Collaborate with the regional team to identify, develop and implement best practices and SOPs

* Recruit, onboard, and manage high performance technicians and installers/installer crews; maintain appropriate staff levels based on pipeline indicators

* Ensure appropriate safety protocols are in place; ensure adherence to all safe work practices

* Oversee the warehouse technicians; ensure their adherence to procedures related to inventory turns, min-max levels, vendor warranty, and local purchasing

* Inspire excellence; embody our Core Values

**QUALIFICATIONS**

* Post-secondary education in Business Management or related field preferred

* 7+ years of construction/home remodeling experience; experience with service and installation programming preferred

* Minimum of 5 years of progressive leadership experience

* Evidence of continuing education in leadership and business management

**SUCCESS FACTORS**

* **Intellectual Horsepower** . Deep, open-minded, and creative thinking and decision-making

* **Values** . Transparency with a strong set of personal values

* **Style** . Hands-on leadership, capable of effectively assessing situations, and challenging the status quo

* **Inspire** . Demonstrated high energy, enthusiasm and support for companys vision and mission.

* **Team Builder** . Ability to build and maintain a powerful, effective team; team leader and member

* **Subject-Matter Expertise** . Display of knowledge, experience and work ethic that garners respect of peers and subordinates

* **Proactivity** . Use of data to anticipate and account for roadblocks

* **Effective Communicator** . Ability to express complex ideas and concepts in digestible chunks tailored to the audience

*All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.*

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