Service Customer Support Representative

1 month ago

Daleville, United States MH Equipment Full time
Description

As a Service Customer Support Representative with MH Equipment, you will work closely with other individuals in the Operations, Sales, Service, Parts, Rental & Resale and Aftermarket departments.

Requirements

Job Responsibilities:
  • Answer phones.
  • Take and enter service calls in our Dispatch system.
  • Dispatch technicians to customer service calls.
  • Enter daily timecards and prepare hourly payroll as required.
  • Complete and close work orders for assigned techs.
  • Open PM and customer work orders for assigned techs.
  • Responsible for monitoring PM completion throughout the month to obtain 100% PM completion rate.
  • Enter and track fleet/warranty service claims for assigned techs.
  • Prepare written quotes for the service department and fleet accounts for assigned techs. Monitor and track quote completion/close rate.
  • Work with Service and Shop Manager to control all transportation needs of the branch. This will include proper tracking and billing on monthly WO's and customer WO's o maintain a profitability within the department.
  • Perform all other administrative service department duties as assigned.
Job Requirements:
  • Must be able to work independently as well as have the ability to function well within a team environment.
  • Proficiency in Word, Excel, Outlook, and PowerPoint required. Other helpful computer skills include working knowledge of Adobe Acrobat Suite.
  • Accurate and detail-oriented.
  • Strong verbal, telephone, and written communication skills.
  • Analytical and organizational skills.
  • Accounting knowledge or aptitude is beneficial.
  • Ability to cope with pressure situations, multiple projects, and frequent interruptions.
  • Present a professional image in personal appearance, dress and preparation.
Working Conditions: Hours will be 7:00 a.m. - 3:30 p.m., Monday through Friday. Occasional overtime may be required. This is an hourly, non-exempt position.

Benefits:
  • Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more
  • Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
  • Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
  • Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
  • Company Support: Continuous training, safe working environment.


MH Equipment is proud to be an Equal Opportunity Employer

  • Insurance Customer Service Representative

    2 weeks ago

    Daleville, Alabama, United States John Alderson Inc Full time

    At John Alderson Inc, we are seeking a highly skilled and dedicated Licensed Insurance Customer Service Agent to join our team. As a key member of our customer service-focused organization, you will play a vital role in providing top-quality service and building lasting relationships with our clients.This is an excellent opportunity for individuals who are...

  • Insurance Customer Service Representative

    2 weeks ago

    Daleville, Alabama, United States John Alderson Inc Full time

    About John Alderson IncWe are a customer service-focused company dedicated to providing top-quality service and building lasting relationships with our clients.Job SummaryWe are seeking a highly skilled and detail-oriented Licensed Insurance Customer Service Agent to join our team. As the face of our company, you will be responsible for assisting clients...

  • Customer Service Specialist

    1 week ago

    Daleville, Virginia, United States Virginia Farm Bureau Full time

    Job OverviewVirginia Farm Bureau is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Member Service Specialist. This is a full-time opportunity that offers a competitive salary and a comprehensive benefits package.Key ResponsibilitiesProvide exceptional customer service to our members,...

  • Senior Sales and Service Representative

    2 weeks ago

    Daleville, Virginia, United States First Citizens Bank Full time

    About the RoleWe are seeking a highly skilled and motivated Senior Sales and Service Representative to join our team at First Citizens Bank. As a key member of our branch team, you will play a critical role in building and expanding banking relationships through proactive customer outreach and customer service requests.Key ResponsibilitiesProactively engage...

  • Sales Associate

    6 days ago

    Daleville, Virginia, United States Food Lion Full time

    About Food LionAt Food Lion, we value our associates as our most important assets. We strive to provide a fulfilling work experience and reward performance and commitment. Our goal is to create a work environment that is engaging, challenging, and rewarding for all associates.Job SummaryWe are seeking a Part-Time Sales Associate to join our team. As a Sales...

  • Customer Service Manager

    2 weeks ago

    Daleville, Indiana, United States First Merchants Bank Full time

    **Job Summary**First Merchants Bank is seeking a highly skilled Customer Service Manager to lead our Customer Care team. As a key member of our retail banking team, you will be responsible for providing leadership support to ensure exceptional customer experiences.**Key Responsibilities:**Provide coaching and guidance to team members to deliver personalized...

  • Member Service Representative

    4 days ago

    Daleville, Alabama, United States All In Credit Union Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Member Service Representative to join our team at All In Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, processing loan and credit applications, and ensuring accurate and timely completion of loan documentation.Key...

  • Customer Service Center Manager

    2 weeks ago

    Daleville, United States First Merchants Corporation Full time

    First Merchants Bank is seeking a Manager, Customer Care Center to join our team! This position will provide leadership support to the Customer Care team. Assist, observe and coach others in delivering personalized service to support the needs and relationships of FMB clients.As part of this role you will: Manage and direct all aspects of the Customer Care...

  • Customer Service Center Manager

    2 weeks ago

    Daleville, United States First Merchants Corporation Full time

    First Merchants Bank is seeking a Manager, Customer Care Center to join our team! This position will provide leadership support to the Customer Care team. Assist, observe and coach others in delivering personalized service to support the needs and relationships of FMB clients.As part of this role you will: Manage and direct all aspects of the Customer Care...

  • Licensed Insurance Customer Service Agent

    2 months ago

    Daleville, United States John Alderson Inc Full time

    Join John Alderson Inc, a renowned customer service-focused company located in the heart of Daleville, Virginia. We pride ourselves on our dedication to providing top-quality service and building lasting relationships with our clients. In this role as a Licensed Insurance Customer Service Agent, you will be the face of our company, assisting clients with...

  • Licensed Insurance Customer Service Agent

    2 months ago

    Daleville, United States John Alderson Inc Full time

    Job DescriptionJob DescriptionJoin John Alderson Inc, a renowned customer service-focused company located in the heart of Daleville, Virginia. We pride ourselves on our dedication to providing top-quality service and building lasting relationships with our clients. In this role as a Licensed Insurance Customer Service Agent, you will be the face of our...

  • Licensed Insurance Customer Service Agent

    3 weeks ago

    Daleville, United States John Alderson Inc Full time $32,000 - $45,000

    Job DescriptionJob DescriptionJoin John Alderson Inc, a renowned customer service-focused company located in the heart of Daleville, Virginia. We pride ourselves on our dedication to providing top-quality service and building lasting relationships with our clients. In this role as a Licensed Insurance Customer Service Agent, you will be the face of our...

  • Licensed Insurance Customer Service Agent

    3 weeks ago

    Daleville, United States John Alderson Inc Full time

    Join John Alderson Inc, a renowned customer service-focused company located in the heart of Daleville, Virginia. We pride ourselves on our dedication to providing top-quality service and building lasting relationships with our clients. In this role as a Licensed Insurance Customer Service Agent, you will be the face of our company, assisting clients with...

  • Library Assistant

    2 weeks ago

    Daleville, Virginia, United States Botetourt County, VA Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Library Assistant to join our team at Botetourt County, VA. As a key member of our library staff, you will play a vital role in providing exceptional service to our patrons and contributing to the success of our library programs and services.Key ResponsibilitiesCustomer Service: Provide a...

  • Customer Service Rep(09400)

    3 weeks ago

    Daleville, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll...

  • Senior Sales Representative

    6 days ago

    Daleville, Virginia, United States First Citizens Bank Full time

    About the RoleWe are seeking a highly skilled and motivated Senior Sales Representative to join our team at First Citizens Bank. As a key member of our branch team, you will be responsible for building and expanding banking relationships through proactive customer outreach and customer service requests.Key ResponsibilitiesProactively engage customers in...

  • Membership Representative

    4 days ago

    Daleville, United States YMCA of Virginia's Blue Ridge Full time

    DescriptionESSENTIAL FUNCTIONS: This position delivers excellent service to all members, guests, and program participants in the Y and on the phone, contributing to member retention. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Conducts interviews and/or tours responsive...

  • Manager, Customer Care Center

    1 month ago

    Daleville, United States First Merchants Bank Full time

    Job DescriptionJob DescriptionFirst Merchants Bank is seeking a Manager, Customer Care Center to join our team! This position will provide leadership support to the Customer Care team. Assist, observe and coach others in delivering personalized service to support the needs and relationships of FMB clients.As part of this role you will: Manage and direct all...

  • Customer Care Center Manager

    3 weeks ago

    Daleville, Indiana, United States First Merchant's Bank Full time

    Position Overview:First Merchants Bank is in search of a dedicated Customer Care Center Manager to lead our Customer Care team. This role is pivotal in providing leadership and support to ensure our clients receive exceptional service tailored to their needs.Key Responsibilities:Oversee and manage all operations of the Customer Care Center.Develop,...

  • IT Support Specialist I

    2 weeks ago

    Daleville, Virginia, United States Botetourt County Virginia Full time

    Job OverviewPosition Title: IT Support Specialist IPosition Summary:The IT Support Specialist I serves as the initial point of contact for the Help Desk, responsible for receiving, prioritizing, documenting, and effectively addressing end-user support requests and tier 2 technical issues. The role involves utilizing diagnostic tools and tracking systems to...