Custodial Guide 2

Do you have a passion for history and sharing it with others? If so, we have the job for you

The Pennsylvania Historical & Museum Commission is looking for a skilled, energetic person to provide front-line customer service, ticket sales, historical interpretation, guided tours, and light housekeeping services at the Railroad Museum of Pennsylvania. Apply today to join the team that's creating dynamic history experiences at the Commonwealth's busiest and most high-profile museum

Located in Strasburg, PA, the Railroad Museum of Pennsylvania is a large complex that preserves and interprets Pennsylvania's rich railroading history for over 100,000 visitors each year, using a world-class collection of more than 100 locomotives and railroad cars, as well as a collection of more than half a million photographic images and documents and nearly 20,000 smaller artifacts.

As the Custodial Guide 2, you will be on the front line of customer service daily. You will work the admissions counter, greeting visitors, selling tickets and answering questions. Additionally, you be called upon to give tours, interpreting historic locomotives and rolling stock, and to assist with the presentation of other educational programs and special events. As Custodial Guide 2, you will also perform basic custodial, housekeeping and grounds keeping tasks, ensuring that the site is clean, presentable, and ready to be enjoyed by the tens of thousands of guests who visit each year.

A candidate with experience in customer service and the delivery of historical content to a public audience will find job fulfillment and room to grow in this position.

Additional details regarding the duties of this position may be found in the position description.

Work Schedule and Additional Information:

• Full-time employment.
• Work hours are 8:30 am to 5:00 pm, Sunday - Saturday, with 60-minute lunch.
• Off every Monday and every other Saturday & Sunday per pay period.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Graduation from High School or equivalent, with one year experience in work involving significant public contact in a group setting.

• This position requires possession a valid Class C motor vehicle operator's license.

• Applicant must have one year of experience conducting tours and/or giving public presentations on historical subjects (guided by PHMC, NPS and NAI standards) at a museum, historic site, park, battlefield or landmark with the mission of preserving and interpreting history.
• You must be able to perform essential job functions.

• Experience with cash-handling procedures.
• Experience using a cash register or point-of-sale system.
• Experience basic bookkeeping and office organizational skills.
• Experience with basic custodial and housekeeping work.
• Experience with light grounds keeping work.
• Experience with building security and minor maintenance.

Legal Requirements:

• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.