Visitor Services Associate

2 weeks ago

Strasburg, United States Friends of the Railroad Museum of Pennsylvania Full time

**Job Opening**:_**Visitor Service Associate 1**_

**Employer**:
Friends of the Railroad Museum of Pennsylvania (FRM), Strasburg, Lancaster County, Pennsylvania

**About the Employer**:
The Friends of the Railroad Museum of Pennsylvania (FRM) was formed in 1983 and is chartered and licensed by the Commonwealth of Pennsylvania as an associate nonprofit organization which assists the Railroad Museum of Pennsylvania in fulfilling its mission to document, preserve and interpret the rich and diverse heritage of railroading. The Railroad Museum of Pennsylvania annually hosts about 100,000 in person visitors annually, and FRM staff and volunteers play a key role in the daily operations of the Museum in visitor services, education, restoration, library and archives, administration, advancement, and the museum store. Presently, the FRM has about 1,500 members from many U. S. states and several foreign countries.

**Work Location**:
This position is based at the Railroad Museum of Pennsylvania, 300 Gap Road, Strasburg, PA 17579. Located in beautiful Lancaster County, Pennsylvania, the facility hosts about 100,000 guests annually. The museum is a family friendly attraction and an integral part of the region’s important cultural and heritage tourism. The museum is administered by the Pennsylvania Historical and Museum Commission aided by the Friends of the Railroad Museum.

**Schedule**:
This is a full-time, hourly position for a maximum of 37.5 hours weekly (or 75 hours bi-weekly), Tuesday through Friday and every other Saturday and Sunday (Off Mondays and every other Saturday and Sunday); and some evening work may be required. Scheduling will be coordinated with the Visitor Services Supervisor, Site Administrator, and other staff members. The museum is open to the public Wednesday through Saturday, 10 AM to 4 PM, and Sunday, 12 PM to 4 PM. Start time is 8:30 AM; end time is 5:00 PM. The length of the lunch period is one hour.

**Compensation**:
Compensation commensurate with education and experience, starting around $17 per hour.

**Minimum Requirements**:

- At least six months of experience in tour guide or historical interpretation, security, customer service, and custodial work; and such training as may have been gained from a standard high school; or any equivalent combination of experience and training.
- Applicant should have experience comparable in scope and responsibility at a museum, historic site, park, battlefield, or landmark with the mission of preserving and interpreting history.
- Must obtain Pennsylvania State Police Criminal Background Check; Pennsylvania Child Abuse History Clearance; and an FBI Criminal History Clearance.

**Duties and Responsibilities**:

- The Visitor Service Associate 1 (hereafter referred to as VSA 1) conducts tours of the Museum, interprets historic locomotives and rolling stock, and assists with school tours and other large group tours and programming.
- VSA 1 works the admissions desk, including the point-of-sale system, selling tickets, and answering visitor questions.
- VSA 1 provides frontline customer service to our patrons, including answering visitor questions and explaining the admissions and tour options to visitors in a clear and concise manner.
- VSA 1 answers phone calls, taking messages and redirecting calls as needed.
- VSA 1 performs basic custodial and housekeeping tasks (such as vacuuming, the cleaning of restrooms, sweeping and mopping of floors, and the cleaning of windows and surfaces), the dusting and cleaning of exhibits and collections (such as locomotives and railroad cars), light groundskeeping work, and minor maintenance duties.
- VSA 1 assists with opening and closing procedures for the Museum and ensures the Museum is secured properly during each workday assigned.
- VSA 1 patrols the buildings, grounds, and exhibits to protect and guard persons and property from fire, theft, trespass, or other hazards, in accordance with prescribed rules and procedures.
- VSA 1 helps with set-up, tear-down, and security at facility rentals, special events, and other Museum activities, both during normal business hours and after hours.
- VSA 1 adheres to PHMC and RRMPA core values and behaviors and exhibits those behaviors when conducting work duties.
- VSA 1 is responsible to be familiar with PHMC and RRMPA safety rules; to work in a safe manner and following all PHMC and RRMPA safety rules; to immediately report all workplace injuries or incidents to their supervisor; and to immediately report any safety hazards in the work area to their supervisor.
- VSA 1 performs other related duties as assigned by the Visitor Services Supervisor or the Site Administrator.

**Additional Notes**: (Additional information related to this position.)
- The Visitor Service Associate 1 is a non-exempt, regular employee (see FRM Employee Handbook section 102 and 103) that works 75 hours per pay period.
- The Visitor Service Associate 1 will receive overtime pay or compensatory time

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