Financial Services Officer
3 months ago
Title: Financial Services Officer
Department: Retail Branches
Reports to: Branch Sales Manager III
FLSA: Non-exempt
Job Grade: 8
Job Purpose: Provides service to members and the credit union by processing member transactions and informing them of credit union services to the best possible benefit of the member.
Essential Job Results:
JOB SPECIFIC RESULTS
1. Gathers information and attracts potential members for new services by interviewing the member to obtain accurate background information, answering product and service questions, assessing and evaluating members needs and wants, completing applications or other appropriate paperwork for credit union products and services.
2. Engages appropriate staff in the decision making process by communicating with the credit operations department as necessary to expedite members requests.
3. Delivering decisions to members by informing them of approval, denial or counter offer in an expedient manner, explaining terms and conditions, documenting notes to files, accurately completing loan documentation, file notes and disbursements, completing adverse action requirements and exploring other options for members.
4. Participates in sales development activities, keeps informed of current trends in consumer credit, and maintains necessary licensure for the sale of specific products and services.
GENERAL MEMBER CONTACT STAFF RESULTS
1. Maintains account records by updating member information as necessary.
2. When directly serving members, cross-sells credit union services by answering inquiries, actively informing members of new services and product promotions, ascertaining members needs, directing members to other staff as appropriate.
GENERAL STAFF RESULTS
1. Maintains member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only.
2. Engages in problem resolution by clarifying the members and/or employees complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions.
3. Complies with UKFCU policies and procedures by enforcing and adhering to internal UKFCU procedures and board-established policies.
4. Complies with federal, state and local regulations and legal requirements by enforcing and adhering to requirements.
5. Maintains professional and technical knowledge by maintaining an awareness of competitors rates and terms, industry trends and technology; attending staff meetings; identifying opportunities to attend seminars that enhance skills and maintain knowledge of new products that could assist in improving operational effectiveness; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
6. Contributes to a team effort by accomplishing corporate and individual goals and other related results as needed.
KEY COMPETENCIES
- Professionalism in all communications.
- Commitment to the Credit Union movement and philosophy.
- Integrity in all actions.
- Ability to identify the needs of the member and provide services to meet those needs.
- Accountability to established metrics and performance goals.
- Demonstrate the following key leadership attributes: Collaboration and Teamwork, Professional Responsibility, Courage and Respect, Development of the Team, and Planning for the Future.
MINIMUM REQUIREMENTS
- Two to five years of similar or related experience.
- High school diploma or equivalent.
- Ten-key calculator, general PC and computer keyboarding experience.
- Ability to communicate with others one-on-one, fielding questions and responding to complaints.
- Strong, friendly voice and demeanor, good diction.
- Ability to add, subtract, multiply and divide all units of measure using whole numbers, fractions and decimals with American currency, and to apply these concepts to practical solutions.
- Ability to compute rate, ratio and percent with American currency, and to apply these concepts to practical solutions.
- Ability to define problems, collect data, establish facts and draw conclusions while dealing with a variety of abstract and concrete variables.
- Ability to write reports and correspondence.
- Ability to work independently.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The
employee will be required to work indoors in a climate controlled office setting. The noise level in the work environment is usually moderate.
MENTAL DEMANDS:
The mental characteristics necessary to competently perform this job include the occasional need to be persuasive, use good judgment; and, the continuous need to use auditory perception, memory, and reasoning ability.
* The intent of this job description is to provide a representative summary of the types of results that will be required of the positions given this title, and shall not be construed as a declaration of the specific responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically outlined in this description.
_________________________________________________________________________________________________________
UKFCU is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. UKFCU invites you to review the current "EEO Is the Law" poster as part of the application process. A link to the most current posters ishere. Please also see the 2015 Supplemental EEO Posterhere.
Applications are only accepted through our online application system. However, if you need assistance with any part of the application process or are unable to apply online because of a medical condition or disability and need an accommodation, please contactrecruiting@ukfcu.orgto let us know the nature of your request. Please note, UKFCU accepts only employment applications that are complete and received by the Office of Human Resources by the specified deadline for each opening.
The Credit Union leadership recognizes that to achieve its vision and mission, it must embed the values of Diversity, Equity, and Inclusion (DEI) in all aspects of the Credit Union's work. Together, the staff, membership and communities are diverse and as such, the Credit Union must reflect and respect that diversity. The Credit Union's leadership recognizes and believes when an organization's leadership and staff are representative of the people that it serves, it can better meet its vision and mission. Further, the Credit Union leadership believes that it benefits when diverse perspectives are represented, respected and included among the discourse and decision-making that takes place at the Credit Union, and with and among its staff, membership and communities.
This position requires on-site work in Lexington, KY.
We have other current jobs related to this field that you can find below
-
E-Branch Financial Services Officer-Accounts
3 weeks ago
Lexington, United States UNIVERSITY OF KENTUCKY FEDERAL CRED Full timeJob DetailsJob Location Hamburg - Lexington, KY Position Type Full Time Education Level High School Salary Range $23.80 - $25.32 Hourly Job Shift Day Job Category Banking DescriptionTitle: E-Branch Financial Services Officer-Accounts Department: Member Experience Reports to: Retail Channels Sales Manager FLSA: Non-exempt Job Grade: 8 Job Purpose: Provides...
-
Financial Advisor
2 weeks ago
Lexington Park, United States First Command Financial Services Full timeFinancial Advisor var a 2 aconfig = a 2 aconfig || {}; a 2 aconfig.onclick = 1; Financial Advisor --> Non-Corporate. Lexington Park, MD - ID: LEX 2024 - Full-Time/ Regular 4 out of 5 of our Advisors are veterans or military spouses. Who we are:First Financial Advisor, Advisor, Financial, Financial Planning, Banking
-
Financial Services Administrator
1 month ago
Lexington, United States (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Full timeMy client is a Norwich based chartered firm who have been providing advice to Norfolk and afar for over fifty years and you can become part of their success by supporting their adviser as a Financial Services Administrator in their Suffolk Branch, just outside of Lowestoft. Job summary To provide a welcoming, efficient, professional and effective client...
-
Student Financial Services Counselor
1 month ago
Lexington, United States Suffolk University Full timeSuffolk University invites qualified candidates to apply for ourStudent Financial Services Counselor position. This position along with others in the Office of Student Financial Services reports to the Assistant VP/Director of Student Financial Services. Counselors primarily assist students and parents with offering financing options and with negotiating the...
-
Student Financial Services Counselor
7 days ago
Lexington, United States Suffolk University Full timeSuffolk University invites qualified candidates to apply for our Student Financial Services Counselor position. This position, along with others in the Office of Student Financial Services, reports to the Assistant VP/Director of Student Financial Services. Counselors primarily assist students and parents with offering financing options and with negotiating...
-
Financial Services Professional
3 months ago
Lexington, United States Bankers Life Full timeBankers Life®, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you have a passion for helping others achieve their financial goals, are a natural networker, enjoy critical thinking, and strive to better your career, then consider...
-
Loan Officer
3 months ago
Lexington, United States American Financial Network Full timeJob DetailsJob Location 1783 Palm Harbor - Lexington KY - Lexington , KY Job Category Sales Loan OfficerWe are looking for remote applicants in the Lexington Kentucky area! Job Summary: Under the direction of the Branch Manager, the Loan Officer facilitates commercial and/or residential mortgage loans and advises borrowers on available finance options....
-
Financial Services Professional
2 months ago
Lexington, United States Bankers Life Full timeFinancial Services Professional - Hybrid Experience Location: Lexington, KY, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If...
-
Patient Financial Services Rep/UKHC
3 months ago
Lexington, Kentucky, United States University of Kentucky Full timeJob TitlePatient Financial Services Rep/UKHCRequisition NumberRE45433Working TitlePatient Financial AdvocateDepartment NameH4027: REV Cycle MGT-PFEWork LocationLexington, KYGrade Level07Salary Range$ /hourType of PositionStaffPosition Time Status Full-TimeRequired EducationAAClick here for more information about equivalencies:Required Related Experience1...
-
Patient Financial Services Rep/UKHC
3 months ago
Lexington, Kentucky, United States University of Kentucky Full timePosting DetailsPosting Details Job Title Patient Financial Services Rep/UKHC Requisition Number RE45433 Working Title Patient Financial Advocate Department Name H4027: REV Cycle MGT-PFE Work Location Lexington, KY Grade Level 07 Salary Range $ /hour Type of Position Staff Position Time Status Full-Time Required Education AA Click here for more...
-
Financial Planning Manager
4 weeks ago
Lexington, United States DirectPath Recruiting Services Full timeDirectPath Recruiting Services is working with a dynamic client looking for a Manager of Financial & Strategic Planning. This position is a contract position with a high probability to convert to a direct role within the company. As the Manager of Financial & Strategic Planning, you will play a critical role in shaping our organization’s financial...
-
Financial Planning Manager
4 weeks ago
Lexington, United States DirectPath Recruiting Services Full timeDirectPath Recruiting Services is working with a dynamic client looking for a Manager of Financial & Strategic Planning. This position is a contract position with a high probability to convert to a direct role within the company. As the Manager of Financial & Strategic Planning, you will play a critical role in shaping our organization’s financial...
-
Client Service Associate
1 week ago
Lexington, United States Edelman Financial Engines Full timeDescriptionAt Edelman Financial Engines, we believe everyone deserves to move their financial life forward! We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients trust us to guide them forward with compassion, integrity and...
-
Client Service Associate
2 weeks ago
Lexington, United States Edelman Financial Engines Full timeDescription At Edelman Financial Engines, we believe everyone deserves to move their financial life forward! We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients trust us to guide them forward with compassion, integrity and...
-
Financial Advisor
2 months ago
Lexington, United States Edward Jones Full timeJob Overview Interested in this role You can find all the relevant information in the description below. If you find yourself at a professional crossroads, a career as a financial advisor may be the right change for you. Financial advisors partner with clients to help them achieve their long-term financial goals: retirement, building wealth, estate...
-
Financial Advisor
3 months ago
Lexington, United States Edward Jones Full timeJob Overview If you find yourself at a professional crossroads, a career as a financial advisor may be the right change for you. Financial advisors partner with clients to help them achieve their long-term financial goals: retirement, building wealth, estate strategies, funding education and more. As a financial advisor with Edward Jones, you'll develop and...
-
Financial Aid Counselor
3 weeks ago
Lexington, United States University Of Kentucky Full timeRequired License/Registration/Certification None. Physical Requirements Lifting, pushing or pulling of objects up to 25lbs. Shift Monday – Friday; 8:00 a.m. – 4:30 p.m. (37.5 hours/week). Job Summary The University of Kentucky is seeking a Financial Aid Processing team member to provide support and processing to our Financial Aid Counseling Team....
-
Financial Aid Counselor
2 weeks ago
Lexington, Kentucky, United States University of Kentucky Full timeJob TitleFinancial Aid CounselorRequisition NumberRE46686Working TitleFinancial Aid Counselor, Verification and Eligibility SpecialistDepartment Name1B530:Student Financial AidWork LocationLexington, KYGrade Level42Salary Range$ /hourType of PositionStaffPosition Time Status Full-TimeRequired EducationBAClick here for more information about...
-
Financial Aid Counselor
2 weeks ago
Lexington, Kentucky, United States University of Kentucky Full timeUniversity of KentuckyEqual Employment Opportunity/M/F/disability/protected veteran status.Posting Details Posting Details Job TitleFinancial Aid CounselorRequisition NumberRE46686Working TitleFinancial Aid Counselor, Verification and Eligibility SpecialistDepartment Name1B530:Student Financial AidWork LocationLexington, KYGrade Level42Salary Range$...
-
Financial Aid Counselor
4 weeks ago
Lexington, Kentucky, United States University of Kentucky Full timePosting DetailsPosting Details Job Title Financial Aid Counselor Requisition Number RE46229 Working Title Department Name 1B530:Student Financial Aid Work Location Lexington, KY Grade Level 42 Salary Range $ /hour Type of Position Staff Position Time Status Full-Time Required Education BA Click here for more information about equivalencies: ...
