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Director of Operations

3 months ago

Bethlehem, United States Newport Healthcare Full time

About Us:

Newport Healthcare is a nationwide behavioral healthcare organization dedicated to transforming young lives through evidence-based care. To that end, we have assembled the best teen and young adult mental health treatment staff in the country, and we want you to join us. While our experts guide our clients to sustainable healing, our job is to support our valued staff members, and we do that through offering industry-competitive salaries, career growth and skills expansion, student loan repayment and tuition reimbursement, and a company commitment to diversity, equity, and inclusion, among other advantages. Be part of a team that's dedicated to providing compassionate care based in authentic connection, mutual respect, and unconditional loveand experience the rewards of making a difference in the lives of young people and their families each and every day.

Empowering Lives. Restoring Families.

Responsibilities:

The Operations Director actively partners with the programs leader(s) to provide effective management of both administrative and clinical matters. This position will focus on key areas of the business, including the functions of managing and creating a successful team, regulatory requirements and licensing, service excellence, finance, business development, marketing, and admissions. The Operations Director articulates and operationalizes Newports mission, vision and values on a daily basis and incorporates the organizational values into everyday decision-making.

Essential Duties:

  • Plan, organize, and implement routine operations elements as well as opportunity focused initiatives.
  • Assess the needs of the program and staff and proactively address concerns and suggest improvements.
  • Knowledgeable of Joint Commission standards and licensing regulations and ensure that the program is operated according to Newports policies, procedures and standards in addition to the JC standards and state regulations.
  • Responsible for daily rounding with staff and connecting with onsite teams.
  • Oversee aspects of local operations, including residential, clinical, facilities, nursing, and culinary, and collaborate with admissions, clinical outreach, utilization review, and alumni operations.
  • Responsible for ensuring the operations achieve the key performance indicators of client/family/referent satisfaction, treatment completion, employee turnover, and operation EBIDTA.
  • Participate in preparing and analyzing KPI reports. Utilize KPI data and observations from being present with staff and managers to identify opportunities and propose strategies and tactics for maximizing the opportunity.
  • Perform other duties as assigned.
Qualifications:
  • Bachelor's degree or equivalent experience in behavioral health operations required.
  • Must have experience as a Program Director, Executive Director or Clinical and Operations Manager within an RTC, acute psychiatric hospital, a large psychiatric unit of an acute care hospital or other behavioral health treatment environment.
  • Working knowledge of behavioral health management practices and clinical operations.
  • Working knowledge of state and federal regulatory and various accreditation requirements related to behavioral health management.
  • Working knowledge of operations and financial management and marketing frameworks.

Newport Healthcare is an Equal Opportunity Employer.

Newport Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Newport Healthcare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email accommodations@newportacademy.com for assistance.

For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters