Server

Job Type

Full-time

Description

Server

Starting at $15.45 an hour

Available Schedule (Subject to Change):
Full time / Sunday-Thursday / Schedule may vary between the hours of 11am-830pm

Part time / Weekdays and Weekends Vary / 3pm-7pm

*Must be 16 years of age and older*

Location:

Royal Oaks Retirement Community

10015 W. Royal Oak Road

Sun City, AZ 85351

Cross streets are 99th and Grand Avenue

Position Summary:

Under the supervision of the Dining Room Manager or Assistant Dining Room Manager, is responsible for providing high quality, friendly service, sets places at dining tables, takes orders, serves food and drinks, and answers inquiries about menus.

Brief Overview of Major Duties (please see below for full job description):

• Greets residents and guests in a friendly manner within two minutes of being seated.
• Answers questions about food and drinks including their ingredients, preparation and accompanying items.
• Collects food and drink orders, confirms and repeats order for clarification.
• Attends to residents' needs when delivering food and checks to ensure guest satisfaction.
• Maintains table appearance by pre-bussing, checking drink levels, removing clutter and providing extra napkins if necessary.
• Gives a warm and pleasant farewell to guests.
• Keeps station clean, sets up and takes down station appropriately.
• Polishes glassware and silverware and ensures all service work pre-set and delivered to tables are clean and sanitary.
• Keeps the Food Service Management Team promptly and fully informed of all problems or unusual matters of significance.
• May also perform work as a Busser and/or Food Runner (see full job description below)
• Perform other duties as assigned.

Supervisory Responsibility:

• None

Hiring Process:

• Pre-employment Drug Screening
• Criminal Background Check
• Adult Protective Services (APS) Registry Check
• Employment Verification
• TB Testing
• Royal Oaks is a Drug Free Workplace. Royal Oaks conducts pre-employment, random and reasonable suspicion drug testing in accordance with its drug-free workplace policy and has designated certain positions as safety-sensitive. Royal Oaks' general hiring policy does not discriminate against registered medical marijuana cardholders. However, in accordance with A.R.S. 23-493.06 Royal Oaks may decline to employ or to continue to employ persons in safety-sensitive positions based on the results of drug testing.
• Royal Oaks does not discriminate in hiring or employment against holders of Arizona's Medical Marijuana card, although we do prohibit marijuana use on premise. Although Arizona has legalized recreational marijuana use as well as medical use, the law creates no employment protections for applicants or employees who are recreational marijuana users. Royal Oaks will require a drug screen for all applicants who accept a job offer and may decline those applicants who are positive for marijuana without a Medical Marijuana card. Royal Oaks will continue to prohibit all employees from using, selling, possessing, or being impaired by marijuana in the workplace and while on duty.

We offer the following benefits:

• Medical/Vision/Dental for full time positions (Aetna)
• 403(b) Retirement Plan
• FREE Fitness Program available to all staff members
• Paid Time Off
• Volunteer Time Off, donate your time to help others without dipping into your PTO
• Covered parking
• 20% off meals
• Free Starbucks Coffee
• Scholarship Program
• Employee Referral Bonus
• Free membership to onsite Fitness Facility including Olympic size indoor pool and work-out equipment
• Annual Shoe Reimbursement
• Uniform (for many positions)
• Growth opportunities
• Many more perks

Royal Oaks Awards:

2024 Senior Care's Best Places to Work from WeCare Connect
2022 ICAA NuStep Beacon Award / Top 25 'Best in Wellness' Senior Living Communities in North America-2021 National Association of Home Builders (NAHB), GOLD AWARD - Category 55+ Design Awards / Best Service Enriched Community on the Boards Inspirata Pointe at Royal Oaks

Requirements

Required Skills/Abilities:

Has knowledge of Maricopa County food regulations and sanitation requirements.

Is organized, able to multi-task, think creatively and adapt to different situations.

Must be able to complete training on computer and/or other devices.

Maintain competency in the position and knowledge of trade/industry advances and new technologies.

Must be able to effectively communicate in English with all levels of staff, residents, and guests.

Education and Experience:

Preferably has a high school diploma or GED equivalent.

Preferably has experience working in a formal dining environment.

Licenses and Certifications:

Obtains a Maricopa County food handler's card within 30 days of employment.

Physical Requirements:

Is able to carry/lift/push/pull up to 30 pounds.

May need to operate a fire extinguisher.

Is able to assist in evacuation procedures.

See additional Physical/Cognitive Requirements & Work Environment information below.

FULL JOB DESCRIPTION
Position Summary:

Under the supervision of the Dining Room Manager or Assistant Dining Room Manager, is responsible for providing high quality, friendly service, sets places at dining tables, takes orders, serves food and drinks, and answers inquiries about menus.

Major Duties and Responsibilities:

Greets residents and guests in a friendly manner within two minutes of being seated.

Answers questions about food and drinks including their ingredients, preparation and accompanying items.

Collects food and drink orders, confirms and repeats order for clarification.

Attends to residents' needs when delivering food and checks to ensure guest satisfaction.

Maintains table appearance by pre-bussing, checking drink levels, removing clutter and providing extra napkins if necessary.

Gives a warm and pleasant farewell to guests.

Keeps station clean, sets up and takes down station appropriately.

Polishes glassware and silverware and ensures all service work pre-set and delivered to tables are clean and sanitary.

Keeps the Food Service Management Team promptly and fully informed of all problems or unusual matters of significance.

Full understanding of residents' rights, including the right to be free of restraints and free of abuse. Is responsible for promptly reporting to the Director of Health and Residential Services or President/CEO incidents or evidence of resident abuse or a violation of residents' rights.

Protects and promotes resident rights, including confidentially, privacy, dignity, and freedom from abuse.

Maintains the comfort, privacy, confidentiality and dignity of each resident in the delivery of services. Interacts with residents in a manner that displays warmth and promotes a caring environment.

Maintains confidentiality for residents to meet HIPAA guidelines.

Ensures organizational and departmental policies, procedures, and guidelines, as well as federal, state, and local regulations are met and followed.

Assists in maintaining a safe, neat, and clean environment. Reports all deficiencies to the appropriate person, such as equipment problems, need for repair or special needs of residents.

Performs all job responsibilities in accordance with prescribed safety and infection control procedures without causing harm or risk to self, others or property.

Has ability to read, understand, follow and enforce safety procedures.

Consistently complies with Arizona State Department of Health Service standards. Ensures the safe and proper handling of all food items according to HACCP. Adheres to safety practices and procedures.

Attends and participates in training activities, meetings, and seminars as required.

Exhibits qualities of a team player, interacts courteously and appropriately, maintains a positive attitude. Addresses problems and conflicts in a professional and respectful manner.

Demonstrates excellent customer service etiquette with all levels of staff residents, and guests.

Perform other duties as assigned.

Busser

Ensures residents and guests are seated at a clean and properly set table within the shortest amount of time possible.

Sets up the bus stand, restocks and prepares bus stand for shift change or close.

Properly completes service sequences, i.e., butter service, water service.

Empties trash and spot sweeps the dining room.

Prepares coffee and iced tea and restocks during the shift.

Offers assistance to residents and guests by clearing away dishes and glassware and refilling beverages.

Cleans and sanitizes throughout the shift.

Food Runner

Expedites orders from the kitchen to all dining areas.

Coordinates the assembly of resident delivery meals; checks all meals for accuracy; ensures the timely delivery and retrieval of all room service orders.

Helps set Buffet tables and decorations. Replenishes food as necessary.

Cuts, portions, assemble, garnishes, dessert menu items for assigned service periods.

Completes scheduled and assigned cleaning duties. Maintains work area in a clean, neat, and sanitary manner at all times. Is responsible for the cleanliness of the service side of the kitchen line and service work stations.

Supervisory Responsibility:

None

Required Skills/Abilities:

Has knowledge of Maricopa County food regulations and sanitation requirements.

Is organized, able to multi-task, think creatively and adapt to different situations.

Must be able to complete training on computer and/or other devices.

Maintain competency in the position and knowledge of trade/industry advances and new technologies.

Must be able to effectively communicate in English with all levels of staff, residents, and guests.

Education and Experience:

Preferably has a high school diploma or GED equivalent.

Preferably has experience working in a formal dining environment.

Licenses and Certifications:

Obtains a Maricopa County food handler's card within 30 days of employment.

Physical Requirements:

Is able to carry/lift/push/pull up to 30 pounds.

May need to operate a fire extinguisher.

Is able to assist in evacuation procedures.

See additional Physical/Cognitive Requirements & Work Environment information below.

Essential Function - This is an essential function of the position. An essential function is defined as a function that must be performed by the incumbent to achieve desire or required outcomes.

Constantly - 6 to 8 hours per day

Frequently - 3 to 6 hours per day

Occasionally - up to 3 hours per day

Rarely - less than 3 hours per day

Essential Functions:

Physical : kneeling, lifting/moving, carrying/transporting, walking/traversing or moving, standing/stationary position, bending, reaching forward and above shoulder level, pulling, pushing, fine manipulation (pen, using a mouse), gross/total manipulation (firm hand grasping, twisting), twisting, stooping

Cognitive : written and oral communication, work under time constraints, concentrate amid distractions, math/calculations, ensure accuracy of details, remember names and details, problem solve, work rapidly, examine/observe details, work within minimal errors, reason (make sense of things)

Environmental : inside, outside, odors, working with others, working around others

Constant Activities:

Physical: lifting/moving, carrying/transporting, walking/traversing or moving, bending, pulling, pushing, forward reaching, fine manipulation (pen, using a mouse)

Cognitive: oral communication, work under time constraints, concentrate amid distractions, ensure accuracy of details, remember names and details, work rapidly, examine/observe details, work within minimal errors, reason (make sense of things)

Environmental: inside, odors, working with others, working around others

Frequent Activities:

Physical: standing/stationary position, reaching above shoulder level, twisting

Cognitive: none

Environmental: none

Occasional Activities:

Physical: kneeling, sitting/stationary position, gross/total manipulation (firm hand grasping, twisting), stooping

Cognitive Skills: written communication, math/calculations, creativity, problem solve, make decisions, analytical ability

Environmental: outside, working alone

Rarely Performed Activities:

Physical: climbing to include legs and arms, crawling

Cognitive Skills: direct others

Environmental: humid, toxic or caustic chemicals, high places, hot, cold, dry, wet, change of temperature, dirty, dusty, fumes, loud (equipment, surroundings), near moving mechanical parts, vibration, risk of electrical shock

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