Retail Customer Service Associate

1 week ago

Lynnwood, United States FedEx Office Full time
Employee Benefits
  • Competitive wages for both full and part time opportunities
  • 401K plan with company match after 1 year
  • Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.
  • Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.
  • Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.
  • Sick time accrues 1 hour for every 30 hours worked.
  • Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
  • 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.
  • Paid parental leave for both moms and dads
  • Adoption Assistance Program
  • Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
  • Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more.
  • Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.
  • Diversity, equity, and inclusion programs available for all employees.
POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People
  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members
Service
  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store
Profit
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self-Management
  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $19.50 - $22.94/hr

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • Retail Customer Service Associate

    6 months ago

    Lynnwood, United States FedEx Office Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

  • Retail Customer Service Associate

    1 week ago

    Lynnwood, United States FedEx Office and Print Services Full time

    Employee Benefits Competitive wages for both full and part time opportunities 401K plan with company match after 1 year Educational assistance up to $5,250 per calendar yearfor undergraduate and graduate courses. No employee lifetime limit. Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that...

  • Retail Sales Associate

    6 months ago

    Lynnwood, United States Uniqlo Co., Ltd. Full time

    Salary: $17.50 / hour UNIQLO Alderwood Mall *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, UNIQLO USA, does not discriminate against...

  • Customer Service Lead for Fashion Retail

    2 days ago

    Lynnwood, Washington, United States PacSun Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Part Time Assistant Manager. In this role, you will assist the Store Manager in leading a customer-driven, top-line sales-oriented store location.Key ResponsibilitiesCustomer ExperienceDevelop and maintain a customer-focused mindset to deliver an engaging,...

  • Retail Sales Associate

    2 months ago

    Lynnwood, United States Big 5 Full time

    Big 5 - 18600-A 33rd Ave. W. - [Store Associate / Team Member] As a Retail Sales Associate at Big 5 you'll: Perform sales and service throughout the store; Ensure a productive shopping experience for all customers; Propose add-on sales to customers; Answer telephones; Provide product descriptions; Retrieve and stock merchandise from storage areas; Clean and...

  • Customer Service Associate Full-time

    1 week ago

    Lynnwood, United States Goodwill Seattle Full time

    Job Title: Customer Service Associate About Goodwill We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of...

  • Seasonal Retail Sales Associate

    4 weeks ago

    Lynnwood, United States Kohl's Full time

    Kohl's - 18405 Alderwood Mall Pkwy [Sales Associate / Team Member] As a Retail Sales Associate at Kohl's, you'll: Greet all customers and associates, assist in a friendly, courteous manner and adhere to the ""Yes We Can"" policy resolving customer's questions and requests; Greet and engage customer, request credit, explain savings, ask to complete the survey...

  • Retail Sales Associate, Key Holder

    2 months ago

    Lynnwood, United States Destination XL Full time

    DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.WHAT MAKES US DIFFERENT?We are committed to developing our people in order to promote from withinWe are...

  • Customer Service Ambassador

    4 days ago

    Lynnwood, Washington, United States Best Buy Full time

    Best Buy is a leading technology retailer seeking highly motivated individuals to join our sales team as Customer Service Ambassadors. Salary: $45,000 - $60,000 per year. As a Sales Associate at Best Buy, you'll be responsible for providing exceptional customer service, recommending products and services that meet customers' needs, and assisting with sales...

  • Cashier - Service Associate PT

    2 months ago

    Lynnwood, United States Rite Aid Full time

    Rite Aid Corp. - A 196Th St. [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with customers in a friendly and efficient manner while completing customer transactions on...

  • Retail Sales Associate, Key Holder

    4 months ago

    LYNNWOOD, United States DXL Full time

    DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers. WHAT MAKES US DIFFERENT? We are committed to developing our people in order to promote from within We...

  • Retail Sales Associate, Key Holder

    3 months ago

    Lynnwood, United States DXL Full time

    Job DescriptionDXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.WHAT MAKES US DIFFERENT?We are committed to developing our people in order to promote...

  • Retail Sales Associate, Key Holder

    3 months ago

    LYNNWOOD, United States DXL Full time

    DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers. WHAT MAKES US DIFFERENT? We are committed to developing our people in order to promote from within We...

  • Retail Customer Experience Specialist

    2 days ago

    Lynnwood, Washington, United States LAMPS PLUS Full time

    Job Description:This Retail Sales Associate role at Lamps Plus presents an excellent opportunity to excel in customer service, sales, and teamwork. As a valued member of our team, you will contribute to delivering exceptional customer experiences, driving sales growth, and maintaining a positive store environment.Key Responsibilities:Provide top-notch...

  • Sales Associate-Retail Jewelry

    6 months ago

    Lynnwood, United States Helzberg Full time

    Job Description Retail Sales Associates at Helzberg Diamonds are responsible for consistently achieving individual sales goals to support the store's sales and profit objectives, while providing superior customer service. Key responsibilities include: Ability to generate sales to exceed personal sales goals Provide features and benefits of extended...

  • Retail Merchandise Associate

    3 months ago

    Lynnwood, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Retail Store Associate

    5 months ago

    Lynnwood, United States Savers | Value Village Full time

    Description Position at Savers / Value Village Job Title: Retail Store Associate Pay Range: Our starting pay ranges from $15.74 to $16.49 depending on job duty/position. $15.74 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $15.99 = Clothing Sorter/Hanger, Hardware Sorter $16.24 = Bed & Bath, Books, CDC Ambassador,...

  • Retail Sales Associate

    1 month ago

    Lynnwood, United States Best Buy Full time

    Job DescriptionAs a Retail Sales Associate, you’ll be the face of Best Buy for everyone who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. By creating a great shopping experience and inspiring people with what’s possible, you’ll help us enrich...

  • Retail Warehouse Associate

    4 days ago

    Lynnwood, United States Best Buy Full time

    As a Retail Warehouse Associate, you’ll be part of an energetic and efficient team that’s dedicated to delivering tech products from the store’s warehouse to our customers when, where and how they need them. You’ll retrieve and ship products, restock shelves and take inventory to ensure a great shopping experience. When the situation calls for it,...

  • Retail Warehouse Associate

    1 month ago

    Lynnwood, United States Best Buy Full time

    Job DescriptionAs a Retail Warehouse Associate, you’ll be part of an energetic and efficient team that’s dedicated to delivering tech products from the store’s warehouse to our customers when, where and how they need them. You’ll retrieve and ship products, restock shelves and take inventory to ensure a great shopping experience. When the situation...