MS Dynamics Functional Consultant

2 weeks ago

Monmouth Junction, United States Cardinal Integrated Technologies Inc Full time

Job Title: MS Dynamics Functional Consultant

Location: New York - Remote

Duration: 6-12+ Months

Our sales force relies heavily on our Microsoft Dynamics CRM system for managing customer interactions, sales activities, and data analytics. If you are passionate about Microsoft Dynamics CRM/365, possess strong analytical skills, and enjoy driving CRM initiatives, we invite you to join our team as a Microsoft Dynamics Functional Consultant.

Job Description:

We are seeking a Microsoft Dynamics Functional Consultant to lead the development, customization, and optimization of our Microsoft Dynamics CRM system. The ideal candidate will work closely with stakeholders, business units, and IT teams to understand business requirements, design solutions, and ensure smooth operations of the CRM platform.

Key Responsibilities:

Gather and analyze business requirements related to CRM functionalities, data integrity, and user experience.

Design and configure Microsoft Dynamics CRM/365 to meet business needs, including custom entities, workflows, dashboards, and reports.

Collaborate with stakeholders to identify opportunities for CRM optimization, process improvement, and automation.

Provide training and support to end-users on CRM functionalities, best practices, and system updates.

Conduct system testing, validation, and quality assurance to ensure CRM system reliability and performance.

Lead CRM projects, including upgrades, migrations, and integrations with other business systems.

Act as a subject matter expert on Microsoft Dynamics CRM/365, staying updated with platform updates, features, and industry trends.

Maintain data integrity, security, and compliance within the CRM system, adhering to best practices and standards.

Requirements:

Bachelor's degree in Business Administration, IT, or a related field.

Proven experience of 7-9+ years as a Microsoft Dynamics Functional Consultant or similar role.

In-depth knowledge of Microsoft Dynamics CRM/365, including customization, configuration, and administration.

Strong understanding of CRM processes, workflows, data models, and integrations.

Excellent communication, presentation, and stakeholder management skills.

Ability to translate business requirements into technical solutions and design CRM workflows accordingly.

Certification in Microsoft Dynamics CRM/365 is a big plus but not mandatory (e.g., MB-200, MB-210, MB-230).

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