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Engineer - IT Systems Field Services

2 months ago

Chicago, United States United Airlines Full time
Description

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

This operational support position is designed to grow the candidate's knowledge of United's best practices, Digital Technology's tools, processes and functions with oversite and mentoring from senior leaders in the Field Services organization. This role is responsible for managing (DT) Digital Technology aspects of small to medium projects that are diverse and complex. Coordinates the field side of project planning, execution, timing, functionality, quality. Required to interact with vendors and contractors. Have a strong background in project management, understand technical/business requirements gathered from the business units. The candidate will have to possess excellent organization & communication skills, as well as possess excellent customer service skills. The candidate will ensure United's IT Critical Infrastructure standards are followed. The role is involved in project deployment and support of End User, LAN "Local Area Network" WAN "Wide Area Network" VOIP "Voice Over IP"CCTV "Closed Circuit Television" and Mobility platforms. The role will be the interface between Field Services and internal/external business partners.

The successful candidate must possess excellent organization and communication skills with a strong background in project management, strong understanding of telecommunications standards and practices, and excellent customer service skills. The candidate values cultural, ethnic, gender and other individual differences in people and creates an environment of learning, valuing, encouraging and supporting differences.

  • Support United's HUB & regional airports, and other United facilities.
  • Duties include Walkthroughs, (DT) Digital Technology Equipment, preventative maintenance, mobility product support, DT infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage.
  • Performs system maintenance/administration, diagnostics, automated imaging of PC equipment/IT Infrastructure, installation and removal of PC equipment, assist end users with troubleshooting of device performance issue.
  • Attends regional project meetings and provides project tracking and analysis.
  • Supports the integration of vendor tasks and tracks and reviews vendor deliverables.
  • Coordinate activities with internal/external technology owners/service providers. ex; Network Engineering, WAN Engineering, Wi-Fi Engineering, mobility Engineering.
  • Ensures The Main Distribution Frame (MDF) room and intermediate distribution frame (IDF) conform to established enterprise/industry standards (BICSI) Building Industry Consulting Service International, (EIA) Electronic Industries Alliance, (TIA) Telecommunications Industry association, monitor, manage, and maintain (DT) Digital Technology infrastructure and end user equipment to ensure expected availability and performance levels are achieved.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Qualifications

Required
  • Associate or bachelor's degree in information technology, Computer Science, or Equivalent IT Field Service Experience.
  • 2-4 years of IT experience.
  • Knowledge of Mobility IOS/Android, Windows, LAN room and (DT) Digital technology Infrastructure experience (Copper, fiber optic)
  • Experience in project management/lifecycle management
  • Ability to communicate solutions to both technical and non-technical audiences.
  • Strong verbal and written communication skills
  • Aptitude for problem solving.
  • Strong level of poise in high pressure environments.
  • Active commitment to self-development
  • Technical aptitude and ability to learn new technologies.
  • Successful completion of interview required to meet job qualification.
  • Reliable, punctual attendance is an essential function of the position.
  • Must work well in a team collaborative environment
  • Must be legally authorized to work in the United States for any employer without sponsorship.
Preferred
  • Airline Digital Technology Field Service & Technical Project Management experience.
Working Conditions
  • Travel - 50% (domestic and international) required along with after-hours work and weekends support, as needed.
  • Provides on-site support and is on-call 7x24x365, as needed.