Specialist, Patient Services Center

2 months ago

De Pere, United States American Cancer Society of PR, Inc. Full time

Specialist, Patient Services Center page is loaded

Specialist, Patient Services Center

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locations

Hato Rey, Puerto Rico

time type

Part time

posted on

Posted 2 Days Ago

job requisition id

JR981

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. Assists patients in achieving the best possible health outcome by facilitating access to ACS PR patient services as well as community resources to assist with cancer-related needs such as lodging, support programs and financial assistance. Serve as primary point of contact for patient related incoming calls and services requests. Develops and maintains strong working relationships with field staff, volunteers, vendors and health care systems. MAJOR RESPONSIBILITIES Conducts needs assessments. Helps patient complete treatment protocol by removing barriers to care and connecting to appropriate lodging, support programs, financial assistance and other community resources. Systematically researches options and provides patients, caregivers and families with information regarding ACS PR programs and services, and other local and national cancer-related resources using approved data sources. Coordinates ACS PR lodging, support programs, financial assistance and other community resources. Provides courteous, timely and professional service to all internal and external

customers/constituents,

including patients, survivors, caregivers, health care professionals, volunteers and field staff partners. Captures complete patient information and documents interaction in the constituent database, including identification and documentation of unmet needs* Escalates complex issues to the appropriate knowledgeable resource Manages incoming calls to the Center* Develops professional relationships with referral sources and volunteers Completes follow up calls / correspondence with constituents Meets established quality and productivity goals for individuals and the Patient Service Center Adheres to all American Cancer Society privacy and confidentiality requirements Supports and collaborates with mission delivery staff to achieve goals and outcomes related to the ACS PR Mission and Nationwide Priorities* Maintains a positive and professional work environment Performs other duties as assigned

FORMAL KNOWLEDGE Bachelor's degree preferred or equivalent combination of education and experience. Three to five years' experience of relevant experience in social work, patient services, public health or customer service preferred. OTHER SKILLS Bilingual (English/Spanish) Professional experience that includes exposure to medical terminology, social services programs or non-profit health organizations preferred Demonstrated effectiveness in problem solving and crisis resolution skills Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups Strong time management skills with attention to detail and an ability to effectively prioritize a high caseload Case management experience is desirable. Remains composed and professional under stress and takes responsibility for delivering on personal and organizational commitments Basic keyboard skills and proficiency with Microsoft Office required Independent self-starter with ability to employ sound judgment and solid decision-making skills in a fast-paced environment Ability to work effectively in a team environment* Ability to sit for extended periods of time Computer work requirements for extended periods of time Comfort with extensive telephone contact The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law). ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at:

jobs.cancer.org/benefits.

We are a proud equal opportunity employer.

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