Current jobs related to Senior Customer Care Representative - Erie - Marquette Savings Bank
-
Nurse Care Specialist
4 weeks ago
Erie, Pennsylvania, United States One Senior Care Full timeAbout UsAt One Senior Care, we are dedicated to providing high-quality patient care services. Our team of healthcare professionals works together to ensure that our patients receive the best possible care in the comfort of their own homes.Job DescriptionNurse Care Specialist Job Summary:We are seeking a skilled and compassionate Nurse Care Specialist to join...
-
Customer Service Representative
1 week ago
Erie, Pennsylvania, United States AVI Foodsystems Full time**Job Summary:** We are seeking a friendly and hard-working Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service and ensuring that our clients receive their products and services in a timely and professional manner.**Key Responsibilities:Communicate positively with customers by...
-
Caring Health Professional for Senior Living
3 weeks ago
Erie, Pennsylvania, United States New Perspective Senior Living LLC Full timeAbout New Perspective Senior Living LLCWe are a growing company serving over 2,000 seniors today with a goal of reaching 10,000 by 2025. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others.Our culture of servant leadership and collaboration supports each team member's personal and professional...
-
Customer Experience Representative
3 weeks ago
Erie, United States Velocity Network Full timeJob Type Full-time Description Customer Experience Representative Velocity Network, Inc. is currently seeking a Customer Experience Representative for our Fiber to the Home team. The incumbent will advise customers on the benefits of fiber optics through inbound and outbound sales calls. In addition, responsibilities will include providing exceptional...
-
Customer Service Representative
10 hours ago
Erie, Pennsylvania, United States VP Supply Corp Full timeResponsibilitiesProvide sales and consulting services to trade/design customers, industry partners, and retail customers.Generate quotes for current and prospective clients.Develop and maintain relationships with vendors and their representatives.The ideal candidate will have experience in a retail or commercial environment and possess strong communication...
-
Customer Service Representative
2 weeks ago
Erie, United States Career Concepts Full timeCustomer Service Representative A local Erie company is seeking a Customer Service Representative to join their team. In this role, you will be responsible for providing exceptional customer service by taking phone calls, processing customer paperwork, and assessing incoming documents. The ideal candidate will have a background in exceptional customer...
-
Customer Service Representative
2 weeks ago
Erie, United States Career Concepts Full timeCustomer Service RepresentativeA local Erie company is seeking a Customer Service Representative to join their team. In this role, you will be responsible for providing exceptional customer service by taking phone calls, processing customer paperwork, and assessing incoming documents. The ideal candidate will have a background in exceptional customer service...
-
Customer Service Representative
2 weeks ago
Erie, United States Career Concepts Full timeCustomer Service RepresentativeA local Erie company is seeking a Customer Service Representative to join their team. In this role, you will be responsible for providing exceptional customer service by managing customer payments and performing clerical functions. The ideal candidate will have a background in exceptional customer service and be able to work...
-
Customer Service Representative
2 weeks ago
Erie, United States Career Concepts Full timeCustomer Service RepresentativeA local Erie company is seeking a Customer Service Representative to join their team. In this role, you will be responsible for providing exceptional customer service by managing customer payments and performing clerical functions. The ideal candidate will have a background in exceptional customer service and be able to work...
-
Customer Service Representative
2 weeks ago
Erie, Pennsylvania, United States Modern Industries Full timeAbout the RoleAs a Customer Service Representative at Modern Industries, you will play a critical part in ensuring seamless customer interactions. Your primary responsibility will be to provide exceptional service to our customers through various communication channels.The ideal candidate will have strong verbal and written communication skills, with the...
-
Customer Service Representative
2 months ago
Erie, United States U-Haul Full timeLocation: 1505 Pittsburgh Ave, Erie, Pennsylvania 16505 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
1 week ago
Erie, Pennsylvania, United States TravelCenters of America Full timeJob SummaryAs a Customer Service Representative at TravelCenters of America, you will be responsible for providing excellent customer service to our guests. This includes serving food and beverages, operating a point-of-sale register, and maintaining a clean and safe environment.Key Responsibilities:Serve customers courteously and efficientlyProcess...
-
Customer Service Representative
2 weeks ago
Erie, Pennsylvania, United States Modern Industries Full timeAbout the JobAs a Customer Service & Scheduling Representative at Modern Industries, you will play a crucial role in ensuring seamless customer interactions and efficient scheduling processes.Key Responsibilities:• Effectively communicate with customers about assigned activities, followed by internal communications, documentation, and follow-ups.• Review...
-
Sales and Customer Experience Representative
4 days ago
Erie, Pennsylvania, United States Massage Envy Full timeTotal Body Care SpecialistWe're looking for a skilled Sales and Customer Experience Representative to help us deliver an excellent experience every time at Massage Envy Erie. As a member of our team, you'll play a crucial role in converting guests to members, retaining members, driving retail sales, and promoting the Wellness Program.Key Skills:Sales and...
-
Customer Service Representative Assistant
4 weeks ago
Erie, Pennsylvania, United States Domino's Pizza LLC Full timeJob SummaryWe are seeking a dedicated and friendly Customer Service Representative to join our team at Domino's Pizza LLC.About the RoleThe Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our valued customers.Main Responsibilities:Respond to customer inquiries via...
-
Customer Service Representative
10 hours ago
Erie, Pennsylvania, United States A+ Consulting Full timeJob OverviewWe are seeking a highly skilled Route Service Representative to join our team at A+ Consulting.This is a full-time position with a competitive salary of $45,000 - $55,000 per year, depending on experience.The successful candidate will be responsible for driving a company-owned vehicle and delivering excellent customer service to clients in the...
-
Customer Service Representative
4 weeks ago
Erie, Pennsylvania, United States Domino's Franchise Full timeJob Description for Customer Service RepWe are searching for qualified customer service representatives with strong people skills to join our team at Domino's Franchise.The ideal candidate will have excellent verbal and written communication skills, be able to work in a fast-paced environment, and possess a positive attitude.Responsibilities will...
-
Geriatric Nurse Practitioner Opportunity
4 weeks ago
Erie, Pennsylvania, United States One Senior Care Full timeJoin Our Team as a Geriatric Nurse Practitioner">We are seeking an experienced and compassionate Registered Nurse to join our team at One Senior Care. As a Geriatric Nurse Practitioner, you will play a vital role in providing high-quality patient care to seniors in their homes and communities.">About the Role">">You will be responsible for providing direct...
-
Customer Service Representative
7 months ago
Erie, United States ADMAR Construction Equipment & Supplies Full timeJob Description -Customer Service Representative Reports to: Rental Manager Primary Purpose: To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service. Essential Functions: Act as the front line customer service provider and "first...
-
Customer Service Representative
4 weeks ago
Erie, Pennsylvania, United States Five Star Call Centers Full timeLooking for a career in customer service where you can make a real difference? Five Star Call Centers is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our contact center, you will play a vital role in delivering exceptional service to our customers, ensuring their homes run smoothly and...
Senior Customer Care Representative
3 months ago
The Senior Customer Care Representative supervises the staff on the CCR line. This person performs all customer care functions, assesses transactional risk, solves problems, and assists, guides, and advises CCRs in the accurate and efficient handling of customers' needs. The Senior CCR manages the branch cash levels.
Essential Functions:
- Supervise the activities of the customer care team by assigning work, answering questions, solving problems, helping with complex transactions and sensitive customer relations problems, monitoring accuracy and explaining policies and procedures to customers.
- Maintains predetermined cash limits within the branch office.
- Charged with staff scheduling, ensuring proper coverage and safety in the branch.
- In order to assist the Bank in growing our market share, the employee will consult with new and current customers on products and services available at Marquette; support the cross-serve initiative with quality referrals of all products and services as appropriate to expand account portfolio and generate new business; also responsible for making appropriate referrals to loan officers.
- Perform routine customer transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing, etc.
- Train and coach new customer care representatives until each trainee is proficient in their operational duties, cross-serve requirements and risk-based decision making.
- Ensure that all CCRs are kept up to date and cross-trained in all phases of their particular job responsibilities to ensure accuracy and quality service to the customers.
- Maintain knowledge of all state and federal regulations that are applicable to the transactions performed on the front line.
- Serve as vault teller for the branch, which includes ordering cash, verifying cash received, filling cash orders for CCRs, maintaining full vault security and balancing vault cash nightly ensuring cash limits are followed. Perform required drawer audits. Also includes daily balancing of ATM and the periodic balancing of traveler's and gift cards. Ensure dual control and dual custody procedures are followed.
- Approve customer exceptions and overrides when deemed necessary.
- Investigate teller losses and institute corrective flow of work.
- All duties will be conducted with a high level of customer information security and confidentiality
- Other duties may be assigned as necessary.
- Assist with duties of the new accounts/deposit services representative as assigned.
SUPERVISORY RESPONSIBILITIES:
- Employee supervises ten or fewer employees.
Requirements
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Education and/or Experience:
High school diploma or equivalent and at least two years teller/head teller experience or a college degree is required.
Broad knowledge of the bank's products and services is required; complete understanding of all appropriate regulatory compliance is required.
Compliance Knowledge:
Ability to demonstrate general knowledge of Fair Lending Laws, the Bank Secrecy Act/USA Patriot Act, Privacy laws and regulations, as well as consumer protection deposit laws and regulations; including, but not limited to, Expedited Funds Availability Act, Electronic Funds Transfer Act, and Truth-in-Savings Act.
General knowledge of information security is required. This includes understanding the importance of safekeeping confidential customer information, understanding and acknowledgement of Bank policies in relation to information security, and maintaining safety in the Bank's network.
Sales & Service Skills:
Employee must demonstrate thorough knowledge of Marquette products/services and apply that knowledge to solve customer problems appropriately and effectively. Must also be fully versed/comfortable with the sales process to cross-serve those customers.
Language Skills:
Ability to read and interpret documents such as safety rules, instructions, and procedure manuals. Ability to speak effectively with employees and customers of the bank.
Equipment/Tools Skills:
The employee must have the ability to use standard office equipment. Computer skills required; must be proficient in Microsoft Office products.
Mathematical Skills:
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Must have the ability to balance and make mathematical computations with accuracy.
Reasoning Ability:
Ability to apply common sense understanding to issues and carry out both detailed and uninvolved written or oral instructions.
Ability to handle both positive and negative correspondence with an ability to demonstrate a high level of decision making.
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, hear and to use hands to finger, handle, or touch.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT:
The noise level in the work environment is consistently moderate. The employee will occasionally perform work/job related traveling.
Employee in this position will be required to work in an indoor environment and come in direct contact with staff and customers.
This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. Individuals may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an individual be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the individual when possible.
Marquette Savings Bank is a 115-year-old financial institution headquartered in Erie, PA with branch offices throughout Erie and Crawford Counties. Marquette is an Equal Opportunity Employer, and we actively recruit, and seek to hire, retain, and promote a diverse workforce; we are an equal opportunity employer of protected veterans and individuals with disabilities.
