Receptionist-Nights/Weekends

1 month ago

Henrico, United States Manor House Full time
Are you passionately committed to caring for others, especially the elderly?

If you are saying, "YES", then we want to hear from you

What do we at Manorhouse Assisted Living and Memory Care believe?

That a residents retirement years should be an extension of the wonderful life that they have enjoyed previously. We try 24 hours a day to live our mission "to exceed customer expectations in a unique and outstanding way..."

And, how do we do this?

Easily We start with a two-day orientation program for all employees where they learn interesting information about the Manorhouse Way and become Hospitality Ambassadors through our proprietary training program called InStep™.

SUMMARY:

Purpose of the Job: Generally, as the first person to represent Manorhouse, greet visitors and answer the phone. Assist the Business Office Manager with administrative and clerical work.

Responsibilities and Tasks:

1. Consistent and predictable attendance.

2. Answer incoming telephones calls, determine purpose of callers, forward calls and retrieve messages from voicemail and forward to appropriate personnel including inquiry calls. Welcome on-site visitors, determine nature of business and announce visitors to appropriate personnel.

3. Respond to residents' requests by directing them to appropriate personnel.

4. Handle administrative and clerical work as assigned by Business Office Manager including, but not limited to, updating Policy and Procedures Manual as well as Forms Manual, collecting and reconciling guest and employee meal money, type and update menus, assist Director of Activities by developing and typing flyers, invitations, etc., open and stamp mail, and address and stuff envelopes. Update mood media visuals. Distribute and track resident menu choices. Distribute petty cash as needed. Sort and distribute mail to residents and department heads.

5. Produce, edit, copy, distribute and collect information/documents as required for the resident roster, etc.

6. Attend training as required as well as complete all Relias training as scheduled.

Knowledge, Skills, Abilities or Information Required for Completely Satisfactory Performance:
  • Knowledge of administrative and clerical procedures and systems such as Microsoft Office Suite.
  • Knowledge of principles of customer service.
  • Ability to listen to and understand information and ideas.
  • Ability to work with the residents and family members who may be upset regarding concerns.

Education and Licenses: Requires the ability to use fractions, decimals and commercial arithmetic. Basic knowledge of grammar, spelling and punctuation is required. Equivalent to a 4-year high school education.

Experience: 0 to 3 months of receptionist experience.

Special Requirements:
  1. Must have ability to communicate as per section 22VAC40-73-110.
  2. Must be considerate and accepting of the aged, frail and disabled person.
  3. Appropriate attire and good personal hygiene are expected.
  4. Must comply with and implement all Company Policies and Procedures as well as the Employee Handbook.
  5. Must support and promote the "Rights and Responsibilities of Residents of Adult Care Residences."
  6. Must maintain confidentiality with regard to residents, staff and Company information.
  7. Must participate in training and in-service programs as required by the Company and/or applicable State's Standards including, but not limited to, OSHA required training, CPR, etc.
  8. Staff will not accept gratuities from resident, family members, vendors or visitors.

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